Home2 Suites by Hilton Phoenix Chandler

Our stay was great. It was family friendly and the staff were very helpful and nice.

The room and staff were Awesome. That was one of the most spacious and accomadating rooms my family has ever stayed in, with the nicest and most welcoming staff. Couldn't have picked a better place to stay for first trip to Arizona. The only negative on the whole trip was the bed. To have a bed like that in such an amazing room was a little disappointing.

We was bombarded by emails to check in a head of time to skip face to face check in. But I am handicapped and often checking in on a computer or mobile device dont see that and gives us a room I did not reserve. The girl with color hair seemed to be bothered she had to check us in. I know hotels cant control guest but the fire pit in front had guys loudly having a conversation the little league kids did not need to hear. We rushed to get our luggage so my daughter did not have to hear this loud conversation. The hotel decor seemed cluttered and messy. With many long term-live in guest. We got to our room where there was used soap in the bath tub and the drain was sitting on a shelf dirty, the curtain did not close, no bedding for the pull out, no clean soap bars, black streaks on the ceiling and the carpet was dirty with stains. We talked to the front desk they said someone would be up at 9 am to fix things and that never happned. The girl also told us to fix our own drain. Read well because this place says once booked you can not change reservations including if you buy the insurance off Expedia. Thank goodness we were only there 2 nights and the Marriott was booked up. The breakfast was oatmeal with toppings, some bread items, yogert, oranges and warmed up pre-made preservative laden sasuage egg sandwich or a egg and potato bowl or an egg white frozen omelet. We asked the front desk for local activitys he gave us a paper of costly non family activities in the area.

An excellent stay with all the amenities we needed and more. The rooms are spacious and left plenty of room for our children to stretch out. The facility is very well maintained and was decorated quite nice for the holidays. The breakfast options were great and unlike other hotels. Breakfast sandwiches, scramble bowls, frittatas, huge muffins and classics like cereal and waffles were available every morning as well as coffee 24/7. We would love to stay here again in the future.

Sliding door is dangerous for kids

We had a wonderful stay. From check in to check out. The pool was wonderful, kids had so much fun. The rooms were spacious with a full fridge, dish washer, dishes, even a new sponge and dish soap. Very clean. We will definitely be staying again.

I called the property around 7:30 pm and was informed that our reservation had been canceled. They worked on finding us a new hotel, but everywhere was booked and our family was left with no where to stay. I thought the point of a reservation was knowing you had somewhere to go.

We went for a tournament and the whole team stayed here. We show up and find out none of the double bed rooms reserved more than a month before were ready due to “plumbing issue” so we were offered 2 rooms instead in different floors. Who wants to split their family so we ended up in a room with a full size bed & sofa bed instead of 2 queen beds. However, magically later that evening the rooms with 2 queen beds were available. We extended our stay prior to knowing this mess would happen. Well it happened again the second check in, the room wasn’t available and it was well past check in. Once I complained about the previous check in a room magically became available. NEVER again will we stay at this hotel.

The rooms are spacious. The lobby is set up in a way that allows for large groups, and the barbecue area next to the pool and hot tub is a nice touch. The selection of food at breakfast was good, and there is a kitchenette in each room in case you don’t want to go out for every meal. Also, the fitness room and guest laundry are open 24 hours a day. My mother is in a wheelchair, and her accessible room was excellent. There are lifts for both the pool and the hot tub. My entire family enjoyed our stay at the property. Thank you so much.

There was one thing I didn’t like my husband and I wanted to go down and be in the hot tub. But unfortunately we couldn’t because there was so many kids going in and out of the hot tub which made it not desirable to go in if you know what I mean. I would recommend having a big rule in no kids aloud in there. Thank you.