SureStay Hotel by Best Western Tuscaloosa Southeast

The only good thing I can say about this property is that the staff was kind. However, that can’t redeem the bad experiences. I was traveling with my dog and had reserved a suite. I had attempted to call the hotel several times before I left and could never get through. That should have been a red flag right there but previous reviews were positive. Because I was traveling with a pet, they had to downgrade me to a regular double bed room that was “pet friendly”. The room looked okay but smelled moist and upon further inspection, the base boards were damaged and there was a sizable gap in the entry door. The door was very loose in the frame which made me nervous but again, previous reviews were positive and the door did lock. The bathroom had some issues. My tub didn’t drain properly so us three sharing the room had to stand in the previous person’s dirty water when showering. The shower walls were sprinkled with pubic hairs, which is gross. And to top off the bathroom, the curtain had been yanked on at some point so the sides never closed resulting in wet toilet paper because the roll was close to the shower. But the worst part at around midnight on the last night of our stay was when someone tried gaining access to my room. With the gap in the door and this person’s constant yanking and shoving, I was ready to call the cops. I called the front desk first and they had given another family my room number. Needless to say, I did not sleep that night.

We have stayed at this property several times. This time was awful! When we arrived, our room smelled like mildew. On top of that, there were children that were above us that stomped and ran all night long. Calls ro the front desk only stopped it for a short time.

Small family on a road trip. Decently priced for the area, however, we will never stay again. The room’s carpet felt damp and the bathroom wasn’t clean at all. We found hair all throughout the sink and bathtub. Keep driving or pay extra for somewhere else.

Paid outrageous amt to stay there over family weekend. Room smelled musty, towels were dirty

From the outside it looks like a cute little hotel....... They don't run the air conditioner so it's hot and muggy. Feels so gross. When we got in our room, the kids feet were completely black within 15-20. Uncomfy beds and the breakfast was mediocre. I have no clue who's been giving this place great reviews but trust me. It's a no!

Convenient overnight stop for rest on our family's way during spring break to MS coast. Was refreshing with an adequate breakfast. Satisfied.