Holiday Inn Express & Suites Huntsville Airport, an IHG Hotel

We arrived later than we would have liked however when arriving after checking in with a sleeping 18 month old in arms and a tired 5 year old I walked in to our suite to find a large dead bug in the floor. I'm far from rude. I tried to use in room phone to call the front desk 3 times unsuccessfully. so with a sleeping baby in arms and another child went back down stairs and ask for another room after showing the picture to the ones working the desk. I have worked in hotel guest service so I understand its difficult to accommodate sometimes but the older lady was not very friendly about trying to find another room. A gentle man happen to hear what was going on and offered his suite as he was not going to have his family joining him yet. it was VERY polite of him and we thanked him, too. i wouldn't not stay here again and understand everyone is dealing battles outside of work, just woulld have been nice to have been smoother considering the sleeping baby in my arms the entire time.