Comfort Inn & Suites Dothan East

We have a child attending ACOM for the next few years in Dothan. The school had provided rooms for us back in February and I guess this place had put on their best face - decent breakfast offerings, etc. This time, we were very disappointed. Our room was very musty smelling and walls were filthy in high touch areas. We discovered mold growing on the upholstered chair (pic). Breakfast offerings were very slim. Coffee appeared to be decaf only. We will drive across town next time we stay in Dothan, as this place is not worth the money we paid.

The elevator wasn’t working the first two days and then was out of order the last night/day. We asked to have toilet paper, fresh towels and the garbage taken out after the second night and when we returned the only thing they left was 2 towels. No toilet paper and trash was still overflowing. The room smelled like cigarettes but I’m sure it was coming from one of the other guests. The bath tub doesn’t stop up and when running a bath the shower leaks all over the floor and tub. It was a nightmare giving my kids a bath. We had to make 3 trips up and down the stairs to put all our stuff in the car when we left.

We will not be staying here again. First strike was that we were given a handicap accessible room even though that was not requested. Not that big of a deal but it got cumulative after that. The tile floor in the entry and bathroom was coated with a slick, slippery film. We didn't feel comfortable showering in the room due to the grungy, dirty shower. There were surfaces that looked like they hadn't been dusted in months. The final strike though had to be the empty envelope we found when we got there that had a hand written request for a tip written on it! Are you kidding?? I have never stayed somewhere that cleaning staff requested a tip. Especially when the room was lacking in cleaning/upkeep

From the time we checked in until we checked out that staff was amazing. They were very friendly. The hotel was wonderful. So clean and organized. The rooms were spacious and just right for our family. The breakfast was hot, fresh and delicious. We will definitely be staying there again

The room was nice and clean. The kids enjoyed the pool. All in all it was a good experience and I would stay there again.