Hampton Inn Ozark

This is our hotel of choice when visiting family in Ozark. Check in/out was easy as always, though we did have a small hiccup with our room. It was quickly and cheerfully rectified and was actually a little less expensive. The complimentary breakfast was hot and fresh as always, and the staff was friendly and helpful. This is an older hotel, but in spite of the cracked bathtub and slow bath drain, the room was neat and clean. We keep air freshener with us, so the slight odor was easily masked. The beds were clean and comfortable with plenty of pillows. Unfortunately, this was the first time we saw roaches. There were two very tiny ones and one larger one on the bathroom floor. Overall, we will still probably stay again tje next time we visit. It is the best of the three hotels in Ozark.

Paid extra to have the large queen suite only to find that the AC was broke. The person that worked at front desk being out late at night had no idea what he was doing when trying to put us in another room. The room that we were placed in had a working AC but was half the size of the room that we paid for. Unfortunately are used our hotel.com points to purchase our stay and pay the difference using our credit card and now we are out about $30 due to receiving a credit for our stay but hotels.com actually paid for our stay. So far today I have yet to see either points put back on our account or a refund of the difference on our credit card. We’ve stayed at this hotel before and we’re satisfied but there were people outside who smelled like weed and the guy that worked the front desk while he was a nice person really didn’t know what he was doing and also smelt like weed. There was also someone who appeared to be homeless or on some thing in the hotel lobby. Grabbing lots of sugar and tea packs from the coffee bar area. When we came back late to the hotel, after being out with family, there was a guy hanging around the back corner of the building that made us feel uncomfortable. I don’t know the lady that worked the front desk but she was really nice though.