The Telford Hotel, Spa & Golf Resort

We booked 2 x deluxe king rooms, on arrival the hotel informed us that they don't have deluxe king rooms. They did 'upgrade' us 'free of charge' to the room we had already paid for (so quite where the F.O.C part came in to play is a little baffling) We booked into the restaurant for our evening meal, we each had a stater, one of which was the ham with rye bread, it came with no bread and no attempt to correct this was made, we each ordered a mixed grill, when it arrived it was basically meat and chips, no salad, tomato or mushrooms, the restaurant staff said they would let the kitchen know, we where still left with half a meal. The reception staff said they would ensure we had a little extra at the table the following evening, nothing was forth coming. The robes in our room where very small, child size, so again another trip to reception. All seats around the pool where reserved with towels on them. What could have been a lovely relaxing stay turned into two days of irritatingly / irksome service. The reception staff where very polite and helpful. On check out they applied a £10 discount.

Chose this hotel as traveling with family and only stipulation was ‘we need a pool’.. on arrival and noticed a sign saying no children in the pool after 6pm and before 9am. We checked in about 6:15pm after a long day of training for the e daughter and the pool was a treat. We’re told there was no chance of going swimming. Had things already booked the following day so had to leave at 9, or normally a problem as we are up at 7 so go for a swim then breakfast. Did not see these restrictions anywhere on the website when booking as would not have booked.

Good stay overall for a family break. We booked for 2 adults and a child under 1 and asked in the booking requests for a cot however when we checked in and got to the room there was a pull out bed, the hotel did remove this when we asked but don’t rely on the information you’ve given on hotels.com being read. Room was quite small and a bit dated but the bed was big and comfy and clean enough, the bathroom just had a shower. The hotel has lovely views from the 2 bar/restaurants and great areas to sit out in good weather. We ate/drank in both and food was okay, nothing to write home about but did the job. The VIP rewards 20% off food and soft drinks worked in both and was really good, also worked on buffet breakfast making it (£12pppd as the walk up price). The hotel was very busy during our stay but staff were all generally very pleasant. Would have been helpful to be given more information on check in as to where the bars/restaurants/health club could be found and what they offer at what times (this information also wasn’t in the room). The pool was great for our little boy, kids times were 9am-11am and 3pm-6pm. Overall a decent hotel and we enjoyed our stay.

We joined our family on Saturday night for one night only. The rest of the family stayed from Friday to Sunday. The rooms were pleasant, clean and nicely presented. The pool was excellent and my sisters enjoyed their spa treatments. However the price of drinks in the bar is extortionate especially a cup of coffee at £4.50. The bar by the 18th tee was extremely cold with the air conditioning so much so I was not able to sit in there comfortably. There was a group of about 10 ladies who were also very cold. We asked for the air conditioning to be turned down of off but this did not happen. I therefore had to move out of the that area.