Beamish Hall Country House Hotel, BW Premier Collection

The building was beautiful, room super comfy and the food excellent. The staff went out of their way to be helpful and accommodating. The only minor issue we had was accessibility - there is only a very small lift that we could only just fit our pram into. Additionally, as someone who is pumping milk it would have been useful to have a fridge in the room, which I did call ahead and ask about, but there may have been some confusion. The staff were great about storing it for me in their fridge, and there is a 24 hour reception, but it's not ideal to have to go all the way to reception in the middle of the night if your baby needs feeding. We made do with a bucket of ice, and I do appreciate their helpfulness, but something to be aware of if you are in a similar situation!

There’s wasn’t a wardrobe in our room. No shower gel or fridge either. We had to request extra toiletries. The TV connection to the internet was poor. The reception was unmanned when I went to request putting my 4 month olds baby food in the fridge. I waited 10 minutes before eventually giving up and allowing the food to go off. The beds were comfortable and the room was clean. The lift only fitted 2 people and was very noisy and at times the doors wouldn’t opened and seemed jammed. This was very nervy for someone who suffers from claustrophobia. We booked for the firework extravaganza which was cancelled just days before our stay and subsequently we were left with nothing to do. The breakfast was the highlight of our stay. We expected the bedroom to be cleaned on our second day of stay but this didn’t happen.

Wonderful place the staff were warm and friendly this includes your very hard working house maids nothing was a problem. However it would be nice to know more history about the entire state and family. Maybe a folder of this information in each room would be helpful. Thank you.