Smart Apartments

Collected key from building security. He grumbled that apartment should not be sub-let, but gave me the key anyway. When we got to apartment, it had not been cleaned. Called and emailed agent. Got a call back 30 mins later to say cleaner was at building, but we had the only key. I had to leave my lunch and go back to let her in. Then there was a problem that she didn't know we wanted two single beds made-up for our kids, which she didn't have sheets for. We resolved by pushing the two singles together and using double bed sheets. There was no follow-up from agent afterwards to make sure we were sorted. Double bed mattress was very soft and the bed was very creaky. Dishwasher did not work. Apartment was generally clean and well presented but overall we were not happy with our two-night stay.