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Holiday Inn Reading South M4 Jct11, an IHG Hotel

4 star hotel
Connecting rooms
8.4/10 Very Good
(978 verified Hotels.com guest reviews)
See verified family reviews (14)

generated by AI based on family reviews

Overview

Holiday Inn Reading South M4 Jct11 is a popular choice for families, offering spacious rooms and a welcoming atmosphere. The friendly and helpful staff are often praised for their excellent service, particularly their attentiveness to children. Guests appreciate the complimentary breakfast, which is a great way to start the day, and the inclusion of free hot chocolate and sweets for kids is a lovely touch. While some noise issues have been reported, the overall experience is generally positive.

Guest highlights

The exceptionally friendly and helpful staff, who go above and beyond for families.
The complimentary breakfast, often described as a great way to start the day.
Free hot chocolates and sweets provided for children.

About the hotel

A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking.

Nearby attractions

Located in Reading, Holiday Inn Reading South M4 Jct11, an IHG Hotel is in the business district. St. Giles-in-Reading Church and Reading Abbey Ruins are local landmarks, and travelers looking to shop may want to visit Oracle and Broad Street Mall. Looking to enjoy an event or a game while in town? See what's happening at Madejski Stadium or Henley Cricket Club.

Popular amenities

Family friendly

Free cribs/infant beds
Free rollaway/extra beds
Laundry facilities
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Coffee/tea in common area(s)
Full breakfast available for a fee 6:30 am–9:30 am on weekdays and 7:30 am–10:30 am on weekends: gbp 16.95 per person

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Bathroom emergency pull cord
Braille signage
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Raised toilet seat
This property does not have elevators
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Conveniences

Free newspapers in lobby
Front-desk safe

More

Smoke-free property

Nearest Airports

Airplane
London Heathrow Airport
36 km from this hotel
Southampton Airport
59 km from this hotel
London Gatwick Airport
62 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Reading South M4 Jct11, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

14 reviews

Review data

5 star reviews

29%

4 star reviews

50%

3 star reviews

14%

2 star reviews

7%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Reading South M4 Jct11, an IHG Hotel

Showing 1 - 10 of 14 reviews

Latest reviews (14)

M

Mike

26 Sept 2024 - 29 Sept 2024
reviewed on hcom

4 out of 5 stars

Room was clean and tidy, we had a fold iut bed for the kids, duvet on that didn't cover the bed, we asked for a second duvet for the kids. It took 2 times of asking for this to come. Breakfast was buffet style and was good. Sunday was busy and needed more staff on. All staff were pleasant and helpful. Room wasn't very well sound proofed, could hear people upstairs and in the corridor outside.
K

Kelly

6 Sept 2024 - 8 Sept 2024
reviewed on hcom

5 out of 5 stars

Excellent hotel. Staff were really friendly and really couldn’t do enough for you. All staff were excellent with the kids especially the lady who checked us in, the gentleman who was seating us at breakfast time and the gentleman on reception Saturday morning. All were very friendly and helpful and really made my daughters weekends. Thank you. The girls also appreciated the free hot chocolates and sweets each day and we appreciated that they ate free for our whole stay.
Y

Yijie

23 Jul 2024 - 25 Jul 2024
reviewed on hcom

5 out of 5 stars

We spent two nights in this hotel and our entire family were able to rest very comfortably. The staff were very friendly and give us instructions clearly. The beds were comfortable and decent size for the price.
S

Stephen

13 Jul 2024 - 14 Jul 2024
reviewed on expedia

5 out of 5 stars

Very attentive staff despite arriving on a busy Saturday evening. Clean rooms, nice food with great service. Parked round the back so don't panic if no parking at the front. Booked family room which was on first floor - but no lift so tricky with baby buggy. Also room was quite warm and AC didn't work, but saying that I would book here again and was happy with this hotel.
A

Abdul

31 May 2024 - 1 Jun 2024
reviewed on expedia

4 out of 5 stars

Everything else is great, my own suggestion after staying here multiple times now is to please invest in trolley and preferably a porter if you are going to attract more family stays. I am regular visitor of both Reading branches & honestly tired of having to carry / pull individual lagguage at your properties. I'd be a massive tick in the box honestly.
R

Richard

24 May 2024 - 25 May 2024
reviewed on hcom

4 out of 5 stars

Check in was great. The staff member was very nice and made us feel at home with complimentary drinks. room was clean and tidy. only downside was the noise, sounded like someone was running a marathon in their room upstairs til the early hours and it was very loud from a group of lads in room next door. With young kids that was a nightmare trying to get them to sleep. I did call down to reception to address this and would told it would be looked into but nothing seemed to change.
L

Lesley Karen

6 Apr 2024 - 7 Apr 2024
reviewed on expedia

2 out of 5 stars

Would just like to say staff were amazing but when we arrived at hotel we did not have the room we asked for witch i think was not acceptable as i booked the hotel well in advance due to the stay also asked for more pillows for the room and did not get them not good again and on checkout they could not even find my name in the computer as again not good also you had children running around the restaurant in the morning when breakfast was on and there could have been a serious accident with hot teas and coffee due to you having to get your own from the machine thankyou mrs brooker.
L

Lee

28 Sept 2023 - 4 Oct 2023
reviewed on expedia

3 out of 5 stars

Floors were filthy, cleaned our room but left the garbage, including our breakfast plates. Staff really friendly with our kids and ourselves, which made up for things. Great having a free breakfast every Monday, really helped with getting the kids fed for cheap. Room got really hot and couldn’t control the temperature.
L

Lee

7 Jul 2023 - 10 Jul 2023
reviewed on hcom

4 out of 5 stars

The staff were great especially the man who greets you for breakfast he was brilliant so friendly and fantastic with kids. Only real bad thing about the hotel is the walls are made out of paper and you can hear everything in the rooms next to you and above and when I say everything I mean everything even someone pick up their keys. Not great if your trying to get your kids off to sleep.
R

Rav

3 Sept 2022 - 4 Sept 2022
reviewed on hcom

5 out of 5 stars

We had a lovely stay. Spacious clean room and bed was super comfy, decided on breakfast and got a table for 7 straight away. Waiter was so lovely to our neice and nephew he got them colouring, lollipops, we all felt well looked after. Stayed here with my parents, uncle, sister and neice and nephew as we were attending a family function and we would highly recommend staying here :)
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