Jurys Inn Plymouth

Overall the hotel, was clean and welcoming. The breakfast was average and on busy days felt over crowded but the breakfast staff every morning was welcoming and food was replenished frequently and checked for temperatures which was pleasing to see high standards being taken. I am not sure they needed to cut mini bread rolls in half though but it seemed only to happen on the busy days. If you want a cooked breakfast every morning then it was worth it. We ate at the hotel one evening and this was in the bar area. It would have been nice if the resturant had been open for to be able to get an evening meal, however the bar staff especially the young girl whos name i forgot was extremely good. What I would say is the bar staff faced in my view a very rude customer but the young gentleman who had clearly just started his shift dealt with him polite and professionally and did not deserve to be spoken to by the person so rudely, really felt for him, these staff members are a credit to the hotel. The chef on the first morning made my little ones day by giving him an activity pack at breakfast. It kept him so entertained. Overall a good mini break stay, with clean rooms and easy access.

The rear access to the hotel (from the carpark) was unkempt. After booking a family room the staff asked if I really wanted both beds. This seemed odd to me. Without prompting I was told that I had been given an upgrade. It wasn’t clear to me what the upgrade was. I was given a family room which fitted the description and pictures I’d seen online at the time of booking. It can’t have been due to the view as the room faced the rear and from Floor 2 the view wasn’t great at all. Perhaps it was something else? If they’d have explained what the upgrade included that would have been better. When I enquired about breakfast I was told I would have to pay more in the morning than if I booked the night before and the explanation given was to do with the demands on the chef. I was also told that it wasn’t busy so could come down if I wanted to. This seemed contradictory. The positives were that the room was incredibly clean and comfortable, the housekeeping staff were very polite and incredibly professional in their conduct.

Really good family room for me a my two boys. Nice and comfortable and just what we needed for 1 night.

We booked two rooms. I asked if they could be near each other do to one person being having additional needs. First they did give us two room next to each other but both doubles. I booked a family room and one double. Then to be given one double and a triple on different floors! So rooms were no where near each other and only one room the correct room! When we arrived at the hotel we tried to enter at the rear near the car park. Rang and rang the buzzer, no answer. We then had to work out how we got to the front of the hotel. Well we had to walk through the most disgusting stairwell! The council should be ashamed! I asked why we couldn’t get in the rear entrance only to be told oh it was you ringing, sorry I was out the back! She then said I hadn’t paid when I had, then gave us the wrong room but said that’s all they had and then didn’t give us out drinks voucher! I think she might of been new :(

Our stay was lovely, whole family had a good time.

It was and is always lovely to stay.. we always travel to see family. So we try stay as quiet as possible and are out during the day and in every night.

I liked the fact that it was close to the University. The beds were very comfortable. I didnt like the fact that two out of three lifts were not working, the room key would not work as the batteries had gone and they were having difficult replacing them and said we would probably have to get staff to get back into room, not an option as we were a family between 2 rooms so fortunately after about 1/2 hour it was fixed but as it was gone 11pm it was annoying. I also feel the bathrooms need updatimg and we were missing a chair, other than the desk chair, in the room.

Really clean and neat and comfortable hotel. Have been to Plymouth many times with children at the University and always driven past i and wish we found it sooner! Premier Inn Loss! Really good situated and within a very short walk to the cinema, bingo and mall!

We arrived at Jury Inn Plymouth and everything seemed good. We sadly had to check in and go back out to watch a show, when we arrived back later on we were greeted with disappointments. We had a family room and next to the bed our son would have been sleeping the people before had left food and coffee along side a spoon down one side of his bed! When my husband when down to complain to the manager she offered us a new room right away and couldn’t be more sorry! Later on she contacted us through our phone in the room, when I answered the cable came out of the side and I lost connection, sadly the wire wouldn’t go back in! Later on the manager turned up to our room to sort the issues out only to find more on her arrival, the shelf in the bathroom had been broken and left and the milk they provide for tea and coffee had been crushed and leaked all over our selection of drinks, this had clearly not been checked from the people who had stayed the day before. The manager couldn’t been any more sorry for these issues and tired her best to resolve them. Unfortunately we wouldn’t be staying here again, we felt really let down.

The room was categorised as a family room but was no bigger than a conventional room. There were 3 adults sharing the room but only one chair was supplied. Not enough coat hangers for 3 people. But there were good supplies of towels and tea/coffee making facilities. Good location though. Reception was poorly staffed, took 20 miinutes to check in.