The Strand Palace Hotel

About the hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and concierge services are onsite. Housekeeping is available on request.

Nearby attractions

In the entertainment district, The Strand Palace Hotel is in London City Centre, a neighborhood in London with great airport proximity. Buckingham Palace and London Dungeon are cultural highlights, and some of the area's notable landmarks include Covent Garden Market and Big Ben. Looking to enjoy an event or a game while in town? See what's going on at O2 Arena. Guests love the hotel's convenience to public transportation: Covent Garden Underground Station is 5 minutes by foot and Charing Cross Underground Station is 6 minutes.

Popular amenities

Family friendly

Laundry facilities

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

1 bar

1 restaurant

24-hour room service

Full breakfast available for a fee daily 6:30 am–10:30 am: gbp 18-18 for adults and gbp 10-10 for children

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Tour/ticket assistance

Accessibility

Assistive listening devices available

Bathroom emergency pull cord

Grab bar near toilet

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility

Low-height counter and sink

Raised toilet seat

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible lounge

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Things to do

Shopping

Conveniences

Atm/banking services

Elevator

Front-desk safe

More

Smoke-free property

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Nearest Airports

London City Airport

12 km from this hotel

London Heathrow Airport

24 km from this hotel

London Gatwick Airport

40 km from this hotel

Reviews that mention...

All reviews (12)clean (4)staff (6)location (7)evening entertainment (1)dining (1)

Family Reviews

for The Strand Palace Hotel

3.5 out of 5 stars

12 reviews

Review data

5 star reviews

42%

4 star reviews

8%

3 star reviews

33%

2 star reviews

8%

1 star reviews

8%

We have selected a sample of reviews which reflect what families have said about The Strand Palace Hotel

Showing 1 - 10 of 12 reviews

Latest reviews (12)

F

Fliss

6 Aug 2024 - 7 Aug 2024

reviewed on hcom

3 out of 5 stars

Unfortunately the toilet wasn’t clean when we arrived, there was a drain smell, we had no hot water till the following morning and there was a baby crying all night next door, the walls must be very thin!

w

warda

11 Jul 2024 - 14 Jul 2024

reviewed on expedia

5 out of 5 stars

The best staff especially Joseph the doorman and the other doormen were by far the best. I am coming back because of them. I am definitely telling all my friends and family.

K

Kaye

11 Apr 2024 - 18 Apr 2024

reviewed on expedia

4 out of 5 stars

I love the location .. Felt very safe here. even at dark.. Love that it's family owned Kind of musty smell in room, but it's old.

F

Florin

30 Dec 2023 - 2 Jan 2024

reviewed on expedia

1 out of 5 stars

Ok, in short NOTHING about this hotel is as per description- rooms lousy, bed- are you kidding me if this is king or queen, for superior exec room- we are lost I didn't even find a laundry bag for crying out loud They said is a view room- and when i opened windows it was their inner balcony/ own yard or some backwall Bkfast was weird- setup: half buffet half pre-served, i never saw it quite like this; Location is pretty good, but walls, and noise from rooms is too much Pretty lousy. Hope not to repeat this.

L

Lee

24 Nov 2023 - 26 Nov 2023

reviewed on hcom

2 out of 5 stars

No real welcome at check in desk. Small basic room with poor quantity of tea & coffee. Room was too warm to sleep at night because the room was so small no real air circulation, tried opening window but too noisy from extract outside. Small single bed was slanting to one side. Noisy neighbours at 1am thought to 3am and constantly banging their door. Didn’t sleep at all I am very disappointed with this hotel. I was hoping to return with my family at Xmas or the New Year but I very much doubt it now.

M

Miguel

20 Oct 2023 - 24 Oct 2023

reviewed on orbitz

3 out of 5 stars

Great location and nice on-site restaurant. The room was average; however, it had an issue with both the sink and shower being clogged. The issue was solved the same day but there was a “drainage” smell after using the shower every time. The staff was very helpful and friendly although the doorman looked somewhat selective and didn’t open the door for me or my family every time.

m

maria

29 Jul 2023 - 1 Aug 2023

reviewed on hcom

3 out of 5 stars

We've stayed t this hotel many times, it has a great location, great breakfast, it was always comfortable in the past. Not sure what happened this time. We arrived and my room was not ready (not acceptable since there is a 4-5 difference between check in and check out. They gave me a room with such a small sink it was impossible to wash your hands without getting all the floor wet, I requested a small extra bed a month ahead and when I got there, they only do this for babies (which is not what they said when I called). the rugs on the room were stained. They had a section in the hotel where they advertised tours, it was gone completely. Again, I've been here before a few times & loved this hotel, not sure what happened

M

Matthew

16 Feb 2023 - 18 Feb 2023

reviewed on hcom

5 out of 5 stars

Really nice hotel, room was good size for 2 adults and a child. Main bed was two doubles pushed together which made a massive bed but the crack in the middle was a little annoying. Breakfast was really tasty and plentiful apart from only having orange or apple juice available (tomato and grapefruit are normal staples in 4*+ hotels). Staff were really helpful and the free bar credit for not having your room cleaned is a great idea. Door staff were really friendly and helpful. Only real downside is that it’s a bit of a walk to the nearest tube station but is a great location once your there for Leicester Square, west end theatres and Covent Garden.

D

Darrell

28 Jan 2023 - 30 Jan 2023

reviewed on orbitz

5 out of 5 stars

We were taking our three year old to the theatre, location of hotel was great for this, all the staff were so friendly to our granddaughter which you don't always get, children in our country are often overlooked, the only down side was the restaurant didn't cater for children, with this in mind I don't mean they should cater your usually chicken nuggets etc with chips, but maybe a child size portion off the main menu could be an option

B

Boris

12 Oct 2022 - 19 Oct 2022

reviewed on orbitz

5 out of 5 stars

Great experience! I was staying at Strand Palace for a week, in a single room. The room was very clean. The breakfast was very nice, great variety. However would have wished for greater selection of vegetables. I would definitely choose it again for my next London visit, and recommend friends and family