Wilde Aparthotels by Staycity Covent Garden

I stayed at this hotel chain in Edinburgh by myself and was very impressed, so booked the large superior studio for a family trip...only to discover it's the exact same room, with what amounts to a cot taking up all the available space, with an even smaller bathroom. (Our neighbors just stored their suitcase outside the room). There's also only one tiny elevator that comfortably fits four, and is in constant use, often by the staff (not their fault...they're often hauling trash cans or towels or something in these large bins). After a day spent walking 10-15 miles, having to climb six flights of stairs because there was a line for the elevator felt ridiculous, given we paid about 5k to stay there. Very pleasant staff...but will never stay there again.

Perfect location. Everything is walking distance: bus, underground, food and shopping. Room is a bit small but that’s expected in London. Kitchenette is fantastic, we especially booked this place due to the ability to prepare some food for my young kid. Won’t hesitate to stay here again next time. Best decision we made.

We are a family of 4 with two adult children. We reserved a room with "two singles" for them. What that turned out to be was two twin matresses on a king sized platform. Not ideal for 2 twenty-something males. The website is not site specific, so while there are pictures of lobbies and buffet spreads, the Covent Garden location has only an entryway large enough for 6 people with luggage. There are no phones. You communicate with reception through WhatsApp, so response is not always immediate. There is a varied amount of space depending on room and I cannot imagine an extended stay with a lot of clothes. There are only two folding wooden chairs for seating in most studios, so you really can only sit on the bed if you are watching TV. The best thing about our stay was the location. Bathrooms are very tight. My son's knees touched the wall when seated on the toilet. You get what you pay for.

I was planning my birthday trip to Covent Garden months before. Unfortunately Wilde Aparthotels decided to cancel my prepaid stay due to overbooking. They informed me about that decision at 13:00. I was on my way to London together with my friends. As a result I spent two hours chatting with reservations department trying to find suitable hotel for the weekend for my family and friends. We missed show start and our seats at the Harold Pinter Theatre that day. I’m very disappointed with Wilde Staycity. It was the third overbooking situation with Staycity in my experience. I would not recommend this hotel group to my colleagues and friends in the future.