room2 Chiswick Hometel

The cleanliness was great and fixtures were in excellent condition. The hotel still has a new feel to it. The 2pm check out time was ideal and feels generous, one of the main reasons we selected this for our stay. The other reason was the kitchenette which was handy. The windows and window seat in our room (studio) made it feel roomy and comfortable to work remotely from the room as an alternative to the coworking cafe space in the lobby. The lifts were not working and on two week days I did not see any attempts to repair or service them. It should have been communicated in advance for anyone who may have accessibility needs. If we had been travelling with our young children we would have had difficulty. The wifi in the room (first floor) was not good and kept disconnecting. This meant that some work calls needed rescheduling, which was an inconvenience. Wifi should be improved and tested in all rooms. The usb plugs in the wall sockets were useful. The recycling bins in the room and the reusable tote bag to borrow for shopping were appreciated. I would have liked slippers and a bath robe as I’ve come to expect it from hotels at a similar price point. Perhaps for sustainability reasons they’ve justified not offering them. The location is great and a short walk from the tube station and in the mix of all the cafes and shops that make Chiswick a lively place to be. Overall, a lovely experience, and good value for money, I’d visit again.

This was our 5th time at Room2 but unfortunately the first time it was unpleasant. Ordinarily our go-to when in London which might need reconsidering. The biggest issue was the AC - it wasn’t working at all for the first two days and each time it was raised with the staff we got a different answer, from needing the staff to change the temperature, to it being a faulty AC control in the room, and finally that there was a problem and AC technicians were onsite (on that occasion it was being reset and I needed to wait 30 mins which didn’t fix it anyway). We had family in another room this time and they had no AC the whole trip while ours came back on intermittently the last day or two… it would turn itself off anywhere from 5 mins to 2 hours after we turned it on. We also couldn’t even open the windows because they were locked and the reception staff had to come to the room to unlock them (weird…). The other strange thing about the stay was the housekeeping. It came once in 4 days from what we worked out. It’s just a bit annoying have to ask for more toilet paper Every other time we’ve been to Room2 has been great, so maybe it’s just a “not in summer” hotel in the future.