Mere Court Hotel

Not the best experience. Reception staff do not bother to acknowledge you are waiting to check in. She was on the phone but then continued to move pieces of paper around the Reception area. Still no acknowledgement to myself or the other person waiting. Mattresses seemed quite old and sagging. Then there was an unfortunate accident in the night. My grandson sleep walked ( not done since a toddler. Can only imagine he was disorientated. ) into to tv cabinet. The tv was on top as too big to fit inside. It toppeled over and unfortunately broke. I went to Reception early that morning to explain whst had happened. No one seemed to know what their policy was regarding the accident. They confirmed my details and said they would call later. They did and to my shock charged me £250 for an old tv. I was told that was the price and i had to pay it immediately in line with thier policy (which no one knew earlier.) I paid it even though i was shocked at the price. At no point did any staff ask if my grandson was ok. I also suggested that they look at possibly putting the tvs on the wall in future to prevent this happening again. I was abruptly told thats not what they do. This was a family room i stayed in my grandson is a teen. What if this happened to a young child?. My concern is that they had no interest in making the family room safer. Like i said this was an accident. I understand damages need to be payed for but also found the price excessive.

Nice clean hotel with large family suite. Very comfortable bedding and furnishings.

If you're not part of an event being held at this hotel, don't bother booking as they prioritise event attenders over all others. I booked and paid for 3 double rooms 4 months in advance to ensure we had accommodation for a family wedding at a different venue, only to be informed by email at 2.30pm on the day of check in that our booking could not be fulfilled by this hotel! This was despite me calling reservations 3 days prior to travelling that everything was in order, including being informed what time we could drop vehicles at the hotel for an early start some 10 miles away. The problem for me was that i had switched my phone off as we were at a wedding, and only got the notification that the booking had been revoked when we came to confirm our return taxis at 11.30pm, which then led to an hour of calls with Hotels.Com reservations and finally a 65mile return journey home at 1am having to leave 1 vehicle at the hotel due to no longer having 2 drivers fit to drive. Overall the experience is one that will make me very wary of booking a room at hotel that offers wedding / conference facilities if we're not part of those events. Very disappointed that this hotel has clearly 'bumped' us in favour of others attending the weeding at the hotel, but who couldn't be bothered to get their own house in order and make their reservations in due time. Would never recommend this hotel.

The staff is very helpful. The room size is big for family room but the interior decoration is old. The hotel garden is very nice and is a wedding venue thought the location is quite remote and no any other restaurants or stores available.

I was disappointed with a recent reservation I made for my mum. Two specific issues that were disappointing for hotel that I expected good quality from. The room my mum stayed in had the heating on full (2 large radiators) throughout the night which meant she was unable to sleep (particularly sad as she had a close family wedding to attend the next day) Having notified staff about this nothing was initially done (or appeared to have been done to rectify this). My mum then had to ask a second time to sort this. It must also be a great expense and environmentally unfriendly to have heating that cannot easily be controlled? The second issue concerns the fact that no maid tidied her room during the day (e.g to make the bed etc.). I would expect this as a minimum standard. The hotel could be very good but was not on this occasion.

Lovely hotel with friendly staff. Breakfast choice was amazing and the family room was huge! Would definitely stay there again.

Arrived at 4pm to check in . Room wasn’t ready but check in was 3pm, disappointed and had a baby so very difficult. Corridors smelt damp too and had wet floor signs on the carpet! Room was nice and staff were friendly.