Best Western White House Hotel

Staff were friendly and helpful, we had a good laugh with them during check in and later in the evening. We had a family room which was enormous with comfortable double bed and sofa bed (not used by us). The room had one small window opening to one of the small carparks used by the hotel. Good location just a few mins walk from town center and 15 mins drive to Warner Brothers Harry Potter Studios.

We purchased two rooms for two nights with 6 members of family (3 adults & 3 children) there was lots of noise on the first night however the issue came on the 2nd night when the fire alarms were set of between 1am and 1:30am due to other guests in the next room having a very serious fight, when all the other hotel guests gathered in the reception we were left unattended not knowing what was going on whilst the only member of staff went to stop the fight, he then told us all go back to bed no fire, the fighting then continued outside on the premises for around an hour, when we called down to reception via the room phone he told us “it will sort itself out” our children had no sleep and had to witness some of the fighting not only that but it was live streamed all over the internet! The next morning when we complained to the general manager he questioned us and made us to feel like we had no place to complain even though he had no idea what had gone on the night before and had to “investigate” whilst we had breakfast, he questioned us and said he had watched on the cctv that we didn’t have to witness the fight (even though it was outside of our room) and said after watching us maki by our way to the reception due to the fire alarm we should have followed the fire exists making us feel uncomfortable and like he didn’t care! He then admitted that the staff had inadequate training and that is why all hotel guests were left alone in reception with the fire alarm going off.

Shocking hotel. Booked room for myself, partner and child so required two beds in one room. Arrived and only one bed in room. Hotel staff did give us adjoining room for that night but was told we had to change for the second night. Second room was stinking of weed but was the only room available. No sec and bed made up and had to ask twice for sheets and pillows and then had to make it myself. To overcome the stench I was given an air freshener!! I tried to get another hotel but as it was New Years Eve I was unable so had to stay here. I would advise any one to stay clear of this pit.