Kew Gardens Hotel

We stayed in three rooms, on each floor. At the top floor the room had a bathroom big enough for a toddler. The windows were difficult to open, no elevator to take suitcases up, rooms were outdated with a musty smell, low chandeliers, bathroom walls looked like it was cracking. The only reason it was booked was to see the KEW gardens. I would not book this hotel again

There is NO lift at this hotel. It’s a 3 story hotel but it’s two flights between each floor. I was on the top floor so I had to take a part my luggage and take it arm load by armload up 6 flights plus two mini flight by myself. I’m 55 years old. I asked for help and was told they don’t do that. There was no air conditioning, which may have been noted on their website, so I had to keep the tiny windows open. And the hotel is directly into the landing and take off pattern for Heathrow. The young lady who worked at night had to spend over a half hour with me helping to figure out how to open an account with whatever the company is to provides the works slowest WiFi service. I am grateful to her for the help. And she bought me a drink afterwards. There is no Kew gardens WiFi. The location is fantastic for visiting Kew Gardens and it’s a few blocks from the station. But I am still reeling over the fact that it took me around 5 trips to carry all my personal effects to the room. And the lady working the desk and the bartender in the pub just sat there watching me! Unless you’re on the first floor (which remember is still two flights up) or are young enough to walk up and down that baby stairs don’t stay here. They do have a phone in the room but there’s no office/lobby/pub number so I had to walk all the way down to get help with the WiFi. It was really appalling to me.

Brief stay to visit the garden and nearby family. It was a great location for the garden and there is a small shopping area just down the street with food, coffee, and some stores (all near the tube station). It is further to Richmond's center and we took an uber (train would have worked, too). Staff were friendly and we had a great lunch in the restaurant. The room was definitely showing some wear. It didn't come across as dirty, but perhaps time for a little refresh and touch-up. The free wifi is actually the town's public wifi from what we can tell. It worked, mostly. Certainly not the fastest and you have to register (though it is free). The sheets did have a heavy fragrance (assuming from the detergent?) that was a little irritating to our sinuses. If you have bad allergies, I could see it being an issue.

The hotel was also lovely — I think it was a family-run hotel which was super charming and it had a very homey, cozy feel to it