Best Western Lansdowne Hotel

We had a great stay in the hotel (2 adults, 2 kids, 2 nights). Our room was bright and clean, and surprisingly spacious. Upon arrival, we noted that we were expecting an extra bed in our room; one was promptly sent up and made up. Breakfast was excellent. The hotel is 3-stars for a reason: it hasn't been refurbished in a long time, so if you're looking for examples of cutting edge design, you might try somewhere else (probably outside of Eastbourne?). But The Lansdowne is very well looked after by the staff, and this gives the hotel a lovely nostalgic feel. Whenever we're headed to Eastbourne again we'll try to stay there first.

We stayed in a family room which was clean and close to the beach, with some restaurants around. There is no USB socket in the room so need to bring your own sockets to charge your phones and devices. Pillows are too soft. Breakfast was included, with cold and cooked buffet for selection.

I chose the hotel as it was dog friendly and its closeness to the beach. Staff were friendly and helpful and on arrival, I asked for a table for dinner, which was booked, they provided a box of treats for our dog and I paid a small fee for having a dog in the hotel. The room was spacious and clean but we were hoping for a sea view. I think dog friendly family rooms are at the back of the hotel. When we came down for dinner, we were then told that it did not allow dogs and we could eat in the bar, although only at the front of the bar, which was already crowded at this point. The menu was different and as I had wanted something different from a burger and chips as it was my birthday. We decided not to eat there. I found a lovely local Italian restaurant who let me bring my dog and we ate there instead. I was upset because at the time of booking, I wasn't advised that no dogs were allowed and I would need to sit on the edge of the bar area. The staff were friendly and helpful and whilst a hotel that excepts dogs, it did not provide guests with the same options or access to facilities as those without a dog. I would stay again but I may not bring my dog as I felt we got slightly less than guests who didn't have a dog, despite paying extra for having him.

Its a excellent hotel with beautifully designed rooms . We had a pleasant stay as a family of 5. Kids enjoyed the most .break fast is great when we ordered for hot food . Service is great . Served with a smile on the face which is welcoming and warm . Thank you for making our experience beautiful and memorable.

Excellent location near the sea front. Nice generously sized family room, very clean and comfortable beds. Only draw back was that being a family room with young children needing to go to sleep relatively early there was a lot of noise from the evening entertainment in the dining rooms directly below from the live singer, music and what sounded like tables being moved around post-event but not sure what solution would be other than provision of earplugs for light sleepers. Despite this minor issue we enjoyed our stay and would stay again.

We had an issue with the double bed in our family room which meant we had to relocate but the matter was dealt with promptly and professionally. Overall the service was great and the room was adequate for our needs.