The Queen at Chester Hotel, BW Premier Collection

Overnight for a family occasion. We have stayed many times before, ideally located nexttothestation. All excellent.

Our 2 night stay started very well. Room was good although hotel undergoing massive renovations. Then it all started to go wrong. Unable to use the main, only lounge and lift as wedding reception took priority over all guests, one of our 6th floor room windows opened fully allowing unsupervised youngsters to fall out. On second morning our room was not “turned round”. I asked at reception, twice, but it still took a further two hours to make up room which meant we couldn’t have a shower or get ready to go out that evening, it took hotel till just past 16:00 to make up room. Reception staff had zero interest. Appalling service which completely spoilt our stay. We stayed, as planned, at carden park hotel for the 3rd night, now that’s how a hotel should be run.

The last time I stayed at this hotel for a family get together, christmas shopping and catch up was 2022, I told myself then never again. The Hotels.com landing page for the hotel lurred me back, showed a bright airy well presented room. Instead we got the same dark dingy room as we had in 2022, Im know thinking this cant go without a mention especially when a tuesday amd wednesday 2 night stay for 2 rooms costs in excess of £339.00 without hotel drinks etc. do the sums on a year. The following items were a disgrace, broken toilet seat - broken bathroom floor tiles - paint coming off the skirting boards - shower head dirty and moldy - no fitted sheet or mattress protector so sheet kept coming loose and we were on the mattress itself - door handles where people push the doors open were dirty, check out above the dirty push brss plate to the revolving door, its black wirh filth! think the cleaning aspect of the place is hoover and dust only, its an absolute shame as it is a beautiful property. Think 2024 we will try other options in Chester.

Had a great family stay, the beds were so comfy had a great sleep ready for our day out, the food in the bar was faultless with lovely service and the breakfast was great too. We plan to come back very soon as location works great for us too, Thanks!!

We had a family get together at The Queen. It was fantastic to be able to sit outside in the garden as the weather was very hot. The food and menu for evening dinner was excellent. Breakfast was the same each day with no variation, but the staff were very friendly and helpful. Our room was clean and a reasonable size but the bathroom was very small and narrow. Overall the hotel is in need of some modernisation.