Best Western Henbury Lodge Hotel

Initial greetings from reception was very good, friendly and welcoming. We were happy with the room. This changed when we went down for our evening meal. Being vegetarian we had one choice off a limited menu. The ravioli with butternut squash, although tasty, appeared to have been cooked well in advance. It came with no sauce and was very expensive for what appeared on the plate. Breakfast however was very enjoyable with excellent service. On departure the attitude of reception on checkout was very poor, the worst we’ve ever experienced. When the receptionist finally looked up from her computer we asked for the bill which seemed to be a very arduous task for her. At no time were we asked if we’d enjoyed our stay, were given a smile or even looked at as she carried on working at the computer, even when she handed us the machine to pay. The only words she spoke were” Do you want a receipt?” Having said all this, because of its location to our family, we would stay again but would have an evening meal elsewhere.