The Cube Hotel Birmingham

The staff were very attentive and helpful. The breakfast was delicious and we had a very relaxing couple of nights. We wanted to stay near Gas Street as I came here many times to see my Dad's family as a youngster. We were in Brum to see Englebert Humperdinck at the Symphony Hall. Unfortunately, the concert was cancelled a few hours before the start. Despite this, we had a most relaxing and comfortable stay.

Arrived at reception on Friday 23rd June 2024 around 5pm where I was not politely greeted my a dark brown guy with glasses. Didn’t tell me his name however had a bad experience with him when I asked him to upgrade me to a better floor which was 24th floor & I also told him I don’t mind paying extra. He then was very rude and start stating the obvious saying the hotel is already on the high floor I told him I stayed here previously and I know the hotels high floors are 23 & 24 but I want a room on 24 & I don’t mind paying extra. He then went got another colleague which was a lady he took her behind the room of reception and told her not to give me a better room as I could tell the way they made me feel discomfortable in the attitude and body language. I then dealt with the lady who was obviously going to talk to me like I’m a school kid so then I started recording her. She than finally upgrades my room to 24th floor but the room had no Air conditioning working & it was like 26 degrees temperature outside. Overall a bad experience and would never recommend anyone to come here they treat u like trash