The Star and Garter

We have stayed here a few times before as visitors to family who had been unwell recently. This stay unfortunately was for their funeral and we had attended that day & stayed one night. Everything was fine as we know the hotel until the morning of check out. We had breakfast & were sorting the car out as flowers in the boot from the funeral when suddenly a lady appeared & did not introduce herself just accused us of trying to possibly leave without paying! Her words were I’m not suggesting you were going to leave but I’m aware it’s happened before & I’m making sure! We were annoyed but understood why but she could have handled it much better. Also helps to know your guests & who have stayed beforehand. Maybe highlight this on the hotel CRM or system plus it was only one night..