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Petit Palace Puerta del Sol

3 star hotel
Kids stay free
9/10 Excellent
(1004 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

Petit Palace Puerta del Sol is a well-located hotel in Madrid, perfect for families. While rooms are described as small, some offer bunk beds suitable for older children, and families appreciate the convenient location for exploring the city. The hotel's helpful staff are frequently praised for their exceptional service and assistance in making guests' stays comfortable and enjoyable. The hotel's breakfast offers a good selection of options to start the day.

Guest highlights

The exceptionally helpful and friendly staff who go the extra mile to ensure a positive experience.
The hotel's fantastic location in Madrid, making it easy to explore the city on foot or by public transport.
Some rooms offer bunk beds, which are suitable for families with older children.

About the hotel

Free use of bicycles, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.

Nearby attractions

Petit Palace Puerta del Sol is located in Madrid Centro, a neighborhood in Madrid, and is in the entertainment district and near a metro station. Joy Madrid and Thyssen-Bornemisza National Museum are cultural highlights, and some of the area's notable landmarks include El Oso y el Madrono and Royal Palace of Madrid. Looking to enjoy an event or a game while in town? See what's happening at Santiago Bernabeu Stadium or WiZink Center. Guests love the hotel's convenience to public transportation: Sol Station is just steps away and Opera Station is 6 minutes by foot.

Popular amenities

Family friendly

Laundry facilities

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Buffet breakfast available for a fee daily: eur 14 for adults and eur 14 for children

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)

Things to do

Free bicycle rentals

Conveniences

Elevator
Front-desk safe

More

Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Adolfo Suarez Madrid-Barajas Airport
14 km from this hotel
map

Reviews that mention...

Family Reviews

for Petit Palace Puerta del Sol
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

5 reviews

Review data

5 star reviews

80%

4 star reviews

0%

3 star reviews

20%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Petit Palace Puerta del Sol

Latest reviews (5)

I

ILIANA

4 Jan 2024 - 6 Jan 2024
reviewed on expedia

5 out of 5 stars

Only downfall was a some humidity moldy stains on bathroom ceiling … all else great experience. Upon arrival Raquel was extraordinary … our flight early morning and no rooms were arrival for an extra day yet she helped in allowing us to us the little bottom den area to rest a bit and expedited an early checkin which after a long flight my family and I appreciated. Although a holiday weekend access to and from hotel was super easy via walking, train or even though it is a walk only street a cab was easily accessed. They even set up the cab to take us to the train station for the next part of our trip. I would definite recommend and hope to be back hopefully very soon!
E

Elvira

18 Jun 2023 - 21 Jun 2023
reviewed on orbitz

3 out of 5 stars

The location was perfect and the room was clean. We had an excursion one morning and arrived approximately 10 minutes before breakfast. There were other guests grabbing some food items so we assumed it was okay. The woman setting everything up allowed my kids to grab a few items but not without discussing her frustrations with her peer at the front desk. If it was that big a deal, she should not have allowed anyone to proceed. It was rude and while the location and rooms were decent, I wouldnt want to stay again.
g

guillermo

26 Jul 2023 - 27 Jul 2023
reviewed on orbitz

5 out of 5 stars

Me and my family are so happy to find this hotel
A

Adrian

8 Apr 2023 - 12 Apr 2023
reviewed on orbitz

5 out of 5 stars

This is a solid three star hotel in the best location for Madrid. Yes, do not expect five star quality at a three star price. This hotel has everything you need for the young traveler, seasoned traveler, or those traveling with children. We got a room that had bunkbeds for our older teenagers and it worked well. The room is small, so make sure you like each other. The restaurant offers a breakfast that had a good selection of options. Perhaps not the tastiest but enough to get your day going. We did not have a room with a large balcony, but had a small balcony overlooking a back street over Labra restaurant, the room was very quiet, and we did not hear any of the noise of Puerta del Sol, even though we are right upon it. We would certainly stay there again.
o

orlando

25 Feb 2023 - 26 Feb 2023
reviewed on orbitz

5 out of 5 stars

Very comfortable and great location. Vanessa and her coworker at front desk went the extra mile all the time to help me and my family, and to ensure we had a wonderful experience at the hotel and in Madrid.
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