El Cid Marina Beach Hotel

Wonderful vacation for our family of 9 including grandparents, children and grandchildren.

Beautiful, clean and safe with wonderful staff and great amenities. Beautiful pools. You have a choice of the more shallow, warm pool for activities and kids and a deeper quiet unheated pool. The gym was so nice with great variety of equipment. Grounds were immaculate, rooms clean and well appointed. Every room has a fabulous view with great balconies with comfortable furniture to hang out and enjoy the view. Lobby was open and beautifully furnished. Every staff member we had interaction with was so friendly and responsive to our needs. Wish there was were more price conscience food options, like pre made sandwiches or salads. The local market is only good for booze, Doritos and water. No tortilla chips, salsa, eggs, creamer, milk, butter, etc. The staff is really unfriendly as well. Got there one morning right at 9 when it was supposed to open. The door was still locked and the man inside just looked at me and shook his head "no". I looked at my watch which indicated it was 9, but they made no effort to let me in. They never once smiled, said thank you and never seemed to really care if i spent my money there or not. The other shops by the marina had friendly staff, nice options (if a bit expensive).

Overall the place was good. 9 out of 10 service workers were friendly and kind, area is well maintained including landscaping and room. Food is not good, they also serve the same food everyday. They do not have real Mexican food. I would compare their food to USA Taco Bell which is not authentic at all but only to get people full. We had all inclusive during our stay but wasn’t able to make reservations for dinner, this is probably because they would rather reserve those who pay cash before those who paid for all inclusive. Might be one of the ways to make extra money. Our resort room was at the end which means we needed to catch a golf cart every time. When purchasing on Expedia room shows nice balcony but our room did not have one. Had to pay for room service even though we had all inclusive, close can beers were also not including and needed to pay. You do have access to others CID hotels but we did not have a change to experience them however this one suppose to be the best one out of the other 2-3. One small pool had a heater but the bigger one did not, water was super freezing. This is the pool with the slide which was part of the reason why we book this resort for the family. During our stay did not see anyone swimming in the pool with the slide. Been to many resorts in the past but I personally would not stay on this one again.

Great hotel! My children loved it! The only negative comment is that gym is only for those with all inclusive plan.

The property is further then it seems from Historic Downtown, and from El Malecon. It took us 45 minutes to get to those places one way mainly due to Traffic. Similarly, if you get the all inclusive package they have restaurants that require reservation. My family and I tried to get a reservation for one of their restaurants and they did not have any for two days! However, the Marina restaurant (that did not require reservation) did have good food, buffet style all the time.

The staff was very nice. There is NO direct access to the beach. When "upgrading" to Elite Club, there is no "upgraded room with a guaranteed ocean view", we never got our "welcome amenities" and they charged us full price for the kids when we were told they charge the upgrade fee for adults only. Since there was no accommodation upgrade, I am not sure what exactly I paid for.

We enjoy our stay at El Cid Marina. My kids had a great time in the pool. Hotel is quiet , not much noise after 10 pm. It’s not close to the Malecon. Food was good. We will definitely come back.

Rude personal 85 % of the employes i have to pay 700 pesos for brakefast because my room is not ready and my all inclusive is not activated so bad experience im never going back to this place ever and i make sure my friends and families too.

Great vacation !! I will go again. [...] was very helpful and pleasant to be around. All the staff were great!! We went fishing on an El Cid charter and really had a fun time with Capt. Mamo [...] and deck hand [...], lots of fish and fun. My whole family loved the food at all the restaurants . Pools were very nice. Everything was clean and nice. Very relaxing vacation .

We went to this all-inclusive resort but found that almost all the resort amenities were at El Cid's more central hotels, 2 km away. So if you want a place to relax and do nothing, stay here. If you want the full resort experience plus more dining options, go elsewhere. By far our best all-inclusive experience with a family was the Miravel in Puerto Vallarta. Food at El Cid was highly variable - some quite good but overall not up to par. Tipping policy was also confused and inconsistent. This resort is primarily focussed on time sharers.