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Andaz Mayakoba - A Concept by Hyatt All Inclusive

5 star hotel
Connecting rooms
9.4/10 Exceptional
(111 verified Hotels.com guest reviews)
See verified family reviews (3)

About the hotel

At Andaz Mayakoba - A Concept by Hyatt All Inclusive, relax by one of the 2 outdoor swimming pools or spend the day at the private white sand beach where you can enjoy scuba diving.

Nearby attractions

Located in Playa del Carmen, Andaz Mayakoba - A Concept by Hyatt All Inclusive is next to a golf course and on a private beach. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Maroma Beach and Xcaret Eco Theme Park. Traveling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. With parasailing, sailing, and surfing/body boarding nearby, you'll find plenty of adventures in the water.

Popular amenities

Family friendly

2 outdoor pools
Babysitting (surcharge)
Free supervised childcare
In-room child care (surcharge)
Laundry facilities

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi and wired internet

Food and drink

1 beach bar and 1 bar
1 restaurant
Room service available

Spa

Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - swedish
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Raised toilet seat
Stair-free path to entrance
This property does not have elevators
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

18 holes of golf
2 outdoor pools
24-hour fitness center
Aerobics classes
Archery
Ecotours
Free bicycle rentals
Kayaking
Private picnics
Sauna
Scuba diving
Spa services
Steam room
Yoga classes

Outdoor

Bbq grill(s)
Beach loungers
Beach umbrellas
Garden
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Private beachfront location
Terrace

Conveniences

Atm/banking services
Ballroom
Free newspapers in lobby
Front-desk safe
Reception hall

More

Beach towels
Couples dining
Romance packages available
Smoke-free property

Nearest Airports

Airplane
Cozumel International Airport
22 km from this hotel
Cancun International Airport
42 km from this hotel
map

Reviews that mention...

Family Reviews

for Andaz Mayakoba - A Concept by Hyatt All Inclusive
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

3 reviews

Review data

5 star reviews

67%

4 star reviews

33%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Andaz Mayakoba - A Concept by Hyatt All Inclusive

Latest reviews (3)

J

Jillian

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

We had a magical stay at the Andaz - a perfect mix of nature and serene beach. We loved the lagoon pool and the clean beaches. There is so much attention to detail at this resort.. it’s a great place for couples as well as kids and found it to be peaceful although there were a handful of kids at the property during our stay. A few highlights were the breakfast buffet and the beachside service from Paco - these 2 things really made it feel like a luxury vacation. Navigating the property via bikes or by golf carts was a beautiful way to see everything this resort has to offer. I would highly recommend the all inclusive package and would prefer staying on the lagoon side and biking to the beach to get the full experience (plus you’re closer to the amazing breakfast). The main pool is small so if you’re a pool by the beach person or a swim up bar preferred group then this might not be for you. The property is spread out enough for it to be quiet.. the beach was only busy 1 of the days we were there due to an event going on. The beach always had available chairs and ask for Paco if you want immaculate service during your stay. We made our dinner reservations for restaurants on the property 30 days in advance.. dinner was the best at Casa Amate as well as Saffron at Banyan Tree.. both memorable experiences. Lastly we visited the other resort properties and for the cost I would continue going back to Andaz as it’s more affordable. Couldn’t recommend enough and can’t wait to return!
V

Valentina

13 Dec 2023 - 16 Dec 2023
reviewed on expedia

4 out of 5 stars

Good: It's a perfect place to stay with the kids. Bad: The beach and the beach pool are really small and packed with the beach chairs. Very bad: The SPA treatments are extremely expensive, 2-3 times higher than medium at the seashore.
R

RYAN

11 Nov 2020 - 13 Nov 2020
reviewed on hcom

5 out of 5 stars

Resort with cleanliness, great staff, spectacular food and great beaches. Very classy spot, giant resort with many options. Good for couples and families. Would definitely come again. Villas facing beach with heated pool super sweet.
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