Punta Esmeralda

About the hotel

An outdoor pool, laundry facilities, and express check-out are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided.

Nearby attractions

Located near the bay, Punta Esmeralda is in Luis Donaldo Colosio neighborhood and is connected to a shopping center. Gran Coyote Golf and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park.

Popular amenities

Family friendly

Laundry facilities

Outdoor pool

Refrigerator

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

Buffet breakfast available for a fee daily 8:00 am–10:30 am: usd 6 for adults and usd 3 for children

Room service available

Guest services

Daily housekeeping

Laundry facilities

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Wheelchair-accessible parking

Things to do

Outdoor pool

Outdoor

Terrace

Conveniences

Elevator

More

Renovated entire property - december 2017

Smoke-free property

Show less...

Nearest Airports

Cozumel International Airport

20 km from this hotel

Cancun International Airport

47 km from this hotel

Reviews that mention...

All reviews (2)evening entertainment (2)staff (2)location (1)

Family Reviews

for Punta Esmeralda

2 out of 5 stars

2 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

0%

2 star reviews

100%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Punta Esmeralda

Latest reviews (2)

H

Hannah Natalja

30 Mar 2023 - 9 Apr 2023

reviewed on expedia

2 out of 5 stars

We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!

C

Carmelo

27 Feb 2022 - 2 Mar 2022

reviewed on hcom

2 out of 5 stars

Hotel nicely located near a beautiful beach, with a local feel. But the hotel is literally bare bones, the room had just a bed and a table, only 1 medium size towel per person even if we asked for one more for the baby, no available breakfast, the neighbourhood full of dogs barking all night and waking you up several times. Overall, overpriced considering the lack of services. We won't stay there again if in the area.