Garza Blanca Resort & Spa Cancun

This trip experience at Garza Blanca has been the most amazing experience our family had in a long time. The service, security, the food and facility amenities are more than a five start resort. This the perfect place for family with young children and friends. Our kids ages ranging from 10 to 6 yrs old. Garza Blanca gave us the attention is hard to get in the states or any other country. We were truly treated as a FAMILIA. Everyone works so hard to give you the best possible service. We are thankful for all the waitress, bartenders and staff. Muchísimas Gracias a Fernando, Oswaldo, Maria at Gourmet Hall. We enjoyed a fresh catch Sea bass 3 night out of our 5 nights. Sarai, Eduardo and everyone from the beach restaurant. Muchas Gracias por sus atenciones. Our home profession is based on science and finding a knowledgeable massage therapist is quite difficult sometimes. I highly recommend Nayeli for a massage therapist. Her magical hands and energy speaks volumes.

This property is so family friendly. The staff is amazing. I cannot recommend it enough for families of all ages.

Amazing service by the most courteous staff! The property is beautiful and exttemely clean - quite new and superbly maintained. Food is mostly excellent in quality and quantity- could actually reduce the serving size in Hiroshi (less rice in sushi) and the steakhouse (14 oz option only for aged steak). Even if you purchased the all inclusive option, the servers will bring an itemized bill each time you purchase drinks at the bar or eat at the restaurant andyou have to sign it. There is a small resort fee for each night. Rooms, facilities like the fitness room and swimming pools are lovely. The beach is nice with white sand but a bit rocky in the water. The stone flooring by the pool gets super slippery and i saw 2 kids falling pretty hard. There is no buffet lunch or dinner restaurants - but you can visit the sister resort's or do food truck or room service. It is advisable to book restaurants several days before you actually arrive. Butler service was great.activities were good but dont expect late night parties at bars - it's not geared towards that kind of ambiance. They do promote time share presentations but you can opt to skip. The carousel at the front was a nice added feature!

This was our second visit. There was a problem with our reservation, the main supervisor at check in was extremely unfriendly and unresponsive. After hours we were finally able to check in, she gave us our room key and that was it. Did not tell us where to go or who could help us. I found a bell hop who grabbed our luggage and led us to our rooms. We first visited when this hotel had just opened and it was amazing. No complaints. But now in order to have dinner reservations you have to get them through sales department which try to lure you into the 4 hour sales pitch. Diana was relentless and would not accept no for an answer. She made our dinner reservations all around 9:00 at night…we had 3 kids with us. We had told her this would definitely not work. So we walked into every restaurant we wanted to eat at and made our own reservations around 6:00 every night! Such a scam and we were so over her by day 2. Everything else was excellent. Dao was our favorite restaurant. Shoutout to Alonso at the Lobby bar for making excellent old fashions. He worked so hard being the only bartender with a crowded full bar. I also suggest NOT to get the mini massages at the pool. My husband and I both got one. We tipped $20 and the female masseuse talked trash about me In Spanish. He also screwed up my back, he pushed his elbow so hard into my shoulder blades it moved two ribs out of position. I was in pain all of vacation which was 3 weeks ago and have spent $400 of therapy to fix it.

Excellent resort. I strongly recommend for all ages and families.

Our family stay at Garza Blanca was an outstanding experience, with Felix providing exceptional service at the Gourmet Hall. Alvaro and Eli, the attentive butlers, seamlessly enhanced the experience with their quick response and assistance in reserving restaurants. Their efficiency extended to arranging seamless room service, making our stay even more enjoyable. The spacious one-bedroom accommodation with an ocean view added a touch of luxury, and the superb service and delectable food at the steakhouse further contributed to an unforgettable stay. While the experience at the Japan restaurant was okay, it fell short of our expectations, not reaching the same level of greatness as the other dining options. Nevertheless, Garza Blanca continued to impress overall with its exceptional service, breathtaking views, and a truly comfortable retreat for our family. A heartfelt thank you to all the staff for creating such memorable stays.

I liked butters availability, nearest to the beach, cleaned regularly, food and drinks around the pool. On the other hand smoking area is very limited for a 5 star hotel ( only next to the carousel where kids are playing or in the sun next to the beach with no ash trays around)

Staff service is really really good. I enjoyed the hotel service. Hotel is not too much Activity.but so far it’s good for family.

This is by far one of the best resorts in Cancun area. Food, service and building were amazing. Luis take great care of me and my family.

This eas my first time at the resorts it wsd all that i wznted and do much more The property , restaurants, pools , kids club all yop of the line i wss on aah