Hampton Inn by Hilton Cancun Cumbres

The staff was extremely unhelpful when we arrived. We arrived at 3pm after a full day of traveling. No one greeted us. After about 5 minutes a guy made eye contact and said just a few minutes. 30 minutes later I said: "When are we going to be able to check in???" I didn't understand his answer, so I said: can we leave our luggage with you we are starving. There were 4 of us with an 8 year old child. When we returned 2 hours later we could check in. I asked for a roll away bed they said no. Never an apology for the wait. And we received drinks free at a restaurant across the street IF you ate there. Really? You should have given us free drinks in the hotel! Terrible customer service. The front desk staff needed training on proper greeting and communicating why we needed to wait so long. The location was lovely. The pool is small and near a busy road. Breakfast was good.