Dorsett Kuala Lumpur

We had a decent sized twin room enough to sprawl 2 suitcases of luggage across. Bathroom was clean (no bathtub as we had a basic room), reasonable amount of toiletries were provided. Housekeeping were excellent and super friendly, room was spotless when we returned. Area is super convenient, walkable distance to Pavillion and a couple of cheap local eats. Main road hotel is located on is quite busy, hard to catch a taxi/Grab in peak hour, so allow extra time when travelling. Overall loved our stay :) not our first visit and not our last either (Dorsett Residence next door is also lovely and suited for families with kitchen/dining/lounge room).

I requested for a family room of 3 single beds but hotel record showed 1 king bed 1 single bed. Does it mean that Expedia and hotel bookings do not link? We had 3 pax in the room but we were only given 2 bath towels on the 2nd day. Hand and face towels were also not given and only upon we called the housekeeping, then they came. The 3rd bath towel that came was also fraying at the sides of the towel. There were no sockets at the bedside to charge our phones too. Some parts of the room were also dusty and obviously not cleaned properly after the previous guests checked out. The only consolation to this stay was the location of the hotel. But we will not stay at this hotel again. There are other better hotels in the same vicinity area.

When we checked in, the hotel guy said that family rooms were not ready and available. we were upgraded to a residence unit. one of the bedrooms aircon was not working well. It on and off by itself every 5 min. Housekeeping was only done upon request. if not, they will not change y9ur towels or provide new mineral water

Booked at Dorsett residences for 3 nights which was beside dorsett hotel. I had with me my 2 old aged parents, wife and my 15mth old son. The 2 bedroom suite i was assigned to looked alright at first UNTIL ROACHES started to make their own guest appearances. It was such an uncomfortable stay that after the first night, i asked to be moved to the hotel side. Thankfully there were rooms available and the hotel staffs made the switch for us. The final straw was when i saw my son playing with a roach using his hands and there were roaches moving around my baby's milk powder tin. I strongly advise young families to avoid booking dorsett residences. Dorsett hotel rooms are comfortable. So book the hotel rooms instead of the residences. Breakfast spread is good and if you drive, be wary of the carpark. They are extremely narrow. Valet parking recommeded if available.

I had a late checkin after 9pm but my room was not ready and my family had no choice to stay 1 night in another room. Bathroom was moldy with cockroaches. My room was not cleaned up even with plenty of time from 9am to 8pm. Many more episodes if i were to list them all of them. Worst hotel experience in my entire life. Recommend not to stay in this hotel if you do not want to ruin your precious holiday. Not even worth of 1-star rating!!!