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Hotel Metropolitan Tokyo Marunouchi
4 star hotel
Kids stay free
9.2/10 Wonderful
(1068 verified Hotels.com guest reviews)
generated by AI based on family reviews
Overview
Hotel Metropolitan Tokyo Marunouchi is a great option for families visiting Tokyo, offering a convenient location next to Tokyo Station with easy access to transportation and various dining options. While some rooms might be smaller, many offer fantastic city views, including mesmerizing train views, that families have loved. The hotel's thoughtful staff often goes the extra mile to ensure a pleasant stay. Families with children may find the model train set in the lobby to be a highlight.
Guest highlights
Mesmerizing train views from many rooms.
The convenient location next to Tokyo Station with easy access to transport and dining.
Thoughtful staff and excellent customer service.
The model train set in the lobby.
About the hotel
This hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a business center, and conference space.
Nearby attractions
Near a train station, Hotel Metropolitan Tokyo Marunouchi is in Chiyoda, a walkable area in Tokyo with great shopping. Akihabara Electric Town and Roppongi Hills are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Ginza Wako Building and Ginza Six. Check out an event or a game at Tokyo Dome, and consider making time for Tokyo DisneySea®, a top attraction not to be missed. Guests appreciate the hotel's convenience to public transportation: Otemachi Station is just steps away and Mitsukoshimae Station is 7 minutes by foot.
Popular amenities
Family friendly
Laundry facilities
Refrigerator
Wifi
Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet
Food and drink
1 bar
1 restaurant
Buffet breakfast available for a fee daily 6 am–10 am: jpy 2800 per person
Room service available
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Accessibility
Bathroom emergency pull cord
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Things to do
Fitness center
Conveniences
Elevator
Front-desk safe
More
Designated smoking areas
Nearest Airports
Tokyo International Airport
15 km from this hotel
Narita International Airport
56 km from this hotel
Reviews that mention...
Family Reviews
for Hotel Metropolitan Tokyo Marunouchi
4.5 out of 5 stars
13 reviews
Review data
5 star reviews
- 69%
4 star reviews
- 23%
3 star reviews
- 8%
2 star reviews
- 0%
1 star reviews
- 0%
We have selected a sample of reviews which reflect what families have said about Hotel Metropolitan Tokyo Marunouchi
Showing 1 - 10 of 13 reviews
Latest reviews (13)
H
Hwee Fang Charlotte
12 Jun 2024 - 14 Jun 2024
reviewed on expedia
5 out of 5 stars
Beautiful lobby and hotel is conveniently located, near to main station, with shopping and dining options. Nice room with good city view. The maintenance of the amenities in the room can be improved. Senior receptionist is thoughtful. He switched on the train display at the lobby when he noticed us looking intently at the beautiful display. He even offered to take a family photo for us with the display, and gave train stickers to my children. He makes the stay there more pleasant as a result. Thank you.
A
Andrew
12 Apr 2024 - 13 Apr 2024
reviewed on hcom
5 out of 5 stars
rooms are too small for 2 adults + a child - no where to open even a single suitcase.
S
Siegfried Robert
10 Apr 2024 - 12 Apr 2024
reviewed on wotif
4 out of 5 stars
Easy access to Tokyo station. Room is a bit cramped compared to another hotel we stayed in Asakusa.
Not so welcoming as I saw other customers being greeted personally on walking in to the lobby by reception staff. Maybe because I was on holiday and had family that I wasn’t very welcome in a business hotel.
T
Thomas
14 Mar 2024 - 15 Mar 2024
reviewed on expedia
5 out of 5 stars
My family of four stayed in a north-facing room with a great view of the train tracks below. Somehow, seeing the trains coming and going was surprisingly mesmerizing. Of course, the view of the cityscape at night was terrific as well.
The room is fairly spacious in Tokyo's standard. The hotel is a bit dated, but you really can't beat the location. It took us less 5 mins to go from the hotel to the Shinkansen gate at Tokyo station.
K
Kim
8 Mar 2024 - 10 Mar 2024
reviewed on expedia
5 out of 5 stars
My mum, baby and I had a lovely stay. My only request for the room would be USB ports. This may be being added when they upgrade the rooms. But it was missed as we are all connected to devices nowadays. There was plenty of power points, but we had more devices than adapters as we relied on the hotel having USB ports
0
L
Lindsay
6 Feb 2024 - 8 Feb 2024
reviewed on expedia
5 out of 5 stars
My family of 3 really enjoyed our stay here. The rooms were a little on the small side, but the view and comfortable beds more than made up for it. We loved being so close to Tokyo Station. It very convenient getting to Narita airport. My son's favorite part was being able to watch the trains from our room at night and the amazing model train set in the lobby.
A
Alison
30 Jan 2024 - 2 Feb 2024
reviewed on expedia
5 out of 5 stars
We really enjoyed our stay. We travelled with two small children and we comfortably fit in a double twin room. The highlight was the amazing view of the city from the room. All rooms are above the 27th floor. The place was very clean and they had all the little travel toiletries you might need. It’s in a great location next to Tokyo station (visit their website for easy directions). There are lots of good food options in the station or if you walk outside under the rail lines
S
Sylvester
2 Dec 2023 - 8 Dec 2023
reviewed on expedia
3 out of 5 stars
Is very misleading when we booked online for the type of room. We have 2 adults and 1 child (12yrs old) as stated in my booking. However when checked in, we were given only 1 queen size bed which is very tight for 3 person.
S
Sharisa
7 Nov 2023 - 10 Nov 2023
reviewed on hcom
5 out of 5 stars
Hotel Metropolitan Marunouchi has been an excellent choice for me and my family. I have stayed here 3 times this year and hope to be back next year as well. The rooms are always so clean and have great views. I have opted to get a train view for my 2 sons and they love watching the trains come and go. I most recently came this past week on a girls trip and had a nice corner room and it was perfect! My sister and I shared a room and it had great space. The staff is always friendly and have great customer service. I highly recommend staying here. It is a great location right next to the train station and it is a great price for great service and location.
T
Tae
23 Oct 2023 - 25 Oct 2023
reviewed on expedia
5 out of 5 stars
I have stayed this hotel twice with my family and both times I was very happy there.
It is literally right next to Tokyo station which all shinkansen stop as well as so many other trains and subways. (It has 2 Starbucks, Uniqlo and many more shops inside)
The room has awesome view of Tokyo station area which is surprisingly quiet maybe because you would stay quite high up. (28th-33rd floor)
The bathroom has a great big enough bathtub you can also sit & watch the nice view from the tub.
The amenities are very good. I love Doctor C:labo set and minty but not harsh mouthwash they have.
The service is excellent and staff is very nice and prompt.
I highly recommend this hotel. I will definitely come back.
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