Mercure Muenchen City Center

The moment we arrived, we were treated with kindness. This hotel is very comfortable. Nice restaurant and bar on the main floor, multilingual staff, unlimited free coffee and the breakfast offers quite a large selection. Dinner is a little more expensive but the food is presented similar to a high-end restaurant. We traveled as a family. They had an additional bed prepared for us ahead of our check-in. We arrived much earlier than check-in, but they held our luggage for us. The internet was quite weak for our Apple devices; MacBook & iPhones. Once I made the staff aware, they immediately started to work the problem and went above & beyond to fix the issue. The technician said it could be an “Apple” issue but I don’t quite agree. Regardless, the WiFi seemed stronger in the lobby & restaurant if you need to work. Overall, this is a 5-star hotel in my opinion. The kindness and friendliness of the staff was incredible. Location is amazing (5-minute walk to our day-trip bus meeting point for Schloss Neuschwanstein, 15-minute walk to Marienplatz, multiple restaurants nearby). I would certainly stay here again! Thank you to the staff!

Lovely family room and friendly staff

We a family of three reserved a privilege room with a double bed and a double sofa bed. However, we were put into a smaller room with a double bed and a rollaway twin bed. The hotel front desk noticed the problem but still refused to refund me the difference between the two rooms.

Very nice and modern hotel located next to the central station in Munich. The rooms are modern and spacious, clean and tidy. The beds are very comfortable also. One thing we as a family especially appreciated was that there was a free minibar in this hotel. Very welcome after being out in Munich for a whole day. The staff is also very professional and welcoming.They really try to make you feel comfortable as a guest and are happy to give suggestions for activities and restaurants. For sure we'll return here when we visit Munich again.

I booked a Premium room suitable for 4 on Hotels.com. We stay in with 2 adult and a kid. Received a room that is totally not expected as on booking it states having a Queen size bed with a double sofa. The “double sofa” is only slightly bigger as compare to you single sofa but condition is unacceptable with only a single bedsheet provided.