Quebec City Marriott Downtown

We attended Quebec City to celebrate both of my daughter’s birthdays. We arrived to the front entrance being under construction and was during a heavy rainfall. We were the only vehicle arriving at this time. Not only was their nobody available to assist us with bringing in the luggage, they had the maintenance guy power washing the front entrance carpet during a rainstorm right in front of the main doors. So while we are trying to bring in our luggage as a family of four during heavy rain, we got soaked by the rain due to having to wait for him to stop pressure washing with every piece of luggage to proceed past him into the hotel. We were tracking all the mud from the carpet on our new luggage and new shoes as well during this process. He could have very easily have done this elsewhere or off to the side as there was plenty of room and this was totally unacceptable. The hotel was extremely understaffed and very difficult to get assistance several times. Valet service was very slow and having to be reminded several times that we are still waiting for our vehicle. We were also charged for Wifi usage even though we are Marriott Bonvoy members and should Not have a wifi charge. They did not remove the charge either. We would definitely not recommend this hotel to anyone looking to book in Quebec City. Even more so if looking for an authentic experience.

On arrival I called the hotel to help with my bags (I had two young kids with me and a broken leg). I was told to park outside the hotel and there would be no assistance with the bags. It was raining heavily and after getting the kids and one bag into hotel we had to then drive the car to the offsite parking garage across the street. Then I discovered they didn’t have the room we’d booked so would need to have our kids join us in our bed. They offered a big discount to account for this. The room was tiny especially with four of us crammed in. The room was very basic and not comfortable at all. Checking out they refused to honor the discount they’d earlier offered. The only plus is the great location right in the city center. All in all a very poor experience.

Terrible experience. We paid in full through Expedia prior to arriving. When we arrived, they told us that they were oversold and had no room for us. We were there with 2 children and they were forced to sleep on a couch in the lobby while the hotel looked for other rooms in other hotels for us. They couldn’t find any and they then finally gave us a room that was under repair and not fit for use after 2:30am. Worst hotel experience I have ever had.