Hôtel Palace Royal

About the hotel

This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Weekly housekeeping is available.

Nearby attractions

Hôtel Palace Royal is located in Old Quebec, a neighborhood in Québec City, and is in the entertainment district and near a train station. Old Port Quebec City and Seminary of Quebec are local landmarks, and the area's natural beauty can be seen at Battlefields Park and Parc Victoria. Traveling with kids? Consider Observatoire de la Capitale and Old Quebec Funicular. Guests appreciate the hotel's location for the sightseeing.

Popular amenities

Family friendly

Babysitting (surcharge)

Cribs/infant beds (surcharge)

In-room child care (surcharge)

Indoor pool

Laundry facilities

Microwave

Refrigerator

Rollaway/extra beds (surcharge)

Snack bar/deli

Soundproofed rooms

Supervised childcare (surcharge)

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

1 bar

1 restaurant

Full breakfast available for a fee daily 7 am–11:00 am: cad 25-25 for adults and cad 15-15 for children

Room service available

Spa

Massages

Guest services

24-hour front desk

Concierge services

Dry cleaning service

Housekeeping (weekly)

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Wedding services

Accessibility

Accessible bathroom (select rooms)

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Lever door handles

Stair-free path to entrance

Well-lit path to entrance

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Wheelchair-accessible lounge

Wheelchair-accessible parking

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Wheelchairs available on site

Things to do

Fitness center

Indoor pool

Sauna

Spa tub

Conveniences

Atm/banking services

Ballroom

Banquet hall

Elevator

Front-desk safe

Gift shop/newsstand

More

Smoke-free property

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Nearest Airport

Jean Lesage International Airport

13 km from this hotel

Reviews that mention...

All reviews (67)accesibility (4)pool (20)location (20)evening entertainment (4)staff (20)parking (10)clean (17)sleeping arrangements (2)family room (1)dining (1)cot (1)

Family Reviews

for Hôtel Palace Royal

4 out of 5 stars

67 reviews

Review data

5 star reviews

36%

4 star reviews

36%

3 star reviews

13%

2 star reviews

12%

1 star reviews

3%

We have selected a sample of reviews which reflect what families have said about Hôtel Palace Royal

Showing 1 - 10 of 67 reviews

Latest reviews (67)

K

Kristan

23 Aug 2024 - 25 Aug 2024

reviewed on hcom

4 out of 5 stars

It was a convenient location to stay and if you had kids or enjoyed swimming the pool looked fun

B

Brandon

1 Aug 2024 - 4 Aug 2024

reviewed on hcom

3 out of 5 stars

This is a poorly managed property. How are you gonna have so many rooms and guests on a weekend where they’ve got a festival in town and yet one of 3 elevators works? This effects not only the families trying to get from A to B, but staff trying to do their jobs. They also give you no kickbacks like a credit for their bar-restaurant-convenience store, etc. 1 washer & dryer for entire hotel, tucked way in the corner. Maryline Labyrne supposedly is the manager and needs to be reprimanded for how poorly this property is run. I’d rather stay elsewhere if I knew it’d be such a bad experience.

M

Mark

29 Jul 2024 - 31 Jul 2024

reviewed on hcom

5 out of 5 stars

Easy check in process and parking garage on site was convenient. Great location to walk everywhere. Indoor pool was ideal for the kids.

C

Carlye

14 Jul 2024 - 15 Jul 2024

reviewed on expedia

5 out of 5 stars

My kids loved this hotel!

N

Nicole

7 Jul 2024 - 10 Jul 2024

reviewed on expedia

5 out of 5 stars

This was a very nice hotel. My whole family loved it. It was close to Old Quebec with lots of restaurants and shopping. The design of the hotel with many of their rooms having balconies facing inward facing the excellent pool area. We really enjoyed having a balcony room! The rooms have 2 living spaces with living room and a separate bedroom. We will definitely stay here the next time we visit Quebec City!

A

Alisa

11 Jul 2024 - 14 Jul 2024

reviewed on expedia

1 out of 5 stars

Had people walk in our room everyday from staff (even when do not disturb sign was on door) to drunk random person asking our daughter if she was alone!! Unsafe hotel to stay in. Dirty room. Good location. Would never stay here again as our children are afraid of people coming in the room.

P

Patrice

9 Jul 2024 - 10 Jul 2024

reviewed on hcom

3 out of 5 stars

This hotel is getting old, the sofa bed is really not confortable and we ended up sleeping all 3 in the king size bed. The hotel entrance has a strong smell of chlorine due to the pool in the middle. We were lucky to have a street view otherwise you could get a balcony directly over the pool with the noise of the kids playing there and the strong smell. Its location is good, close to the center. But it's way overpriced for the quality of the rooms.

s

stacy

3 Jul 2024 - 5 Jul 2024

reviewed on orbitz

5 out of 5 stars

My kiddos loved the indoor balcony and pool. The rooms were surprisingly quiet.

W

William

5 Jul 2024 - 8 Jul 2024

reviewed on orbitz

4 out of 5 stars

Nice hotel , good service and excellent location but design is horrible. Rooms have an interior balcony which is nice but it overlooks a stinky , humid noisy pool full of screaming kids. As a result , there is a chlorine smell in the roo and it is very hot , humid and noisy on the balcony. It would be nice if instead of a pool there was a nice quiet atrium or somethng quieter wihout the stinky chlorine smell .

D

Dominique

7 Jul 2024 - 8 Jul 2024

reviewed on orbitz

5 out of 5 stars

Close to everything in Old Quebec. I am pleased with my choice, it’s a no fuss hotel clean and to the point. The pool is a bonus with kids and yet it still retains its classic look. I would recommend! The parking is definitely a bonus!