Courtyard by Marriott Toronto Mississauga/West

We arrived late after a long day of travel only to be screwed around and no room available. We had our reservation and emails to proof it and even then the customer service was terrible. After multiple calls we were put in the middle of 2 managers arguing about the situation while my 3 kids got to witness this and wonder what’s going on. We sat around from 10:00 PM to 2:00 Am. I ended up having to book and pay for additional rooms. What a great experience all around from all parties including Expedia who was the biggest player in this situation. Thank you

I didnt like the price for having breakfast, for 2 adults and 2 little ones was too pricy.

Please read everything, photos are to verify that my grandmother and mom did stay here July 22 & 23rd. I have never been so disappointed with service in my life. Starting from our check in, where I was patient with the front desk but that's a different issue all together. My family flew in to Pearson and we came straight here. Hotel room did not have a single toothpaste or toothbrush even though they were aware 3 people were staying for 2 nights. Coffee machine can only serve one and that too with spilling all over the place. There was no kettle. I went downstairs and asked for cutlery since we eat halal and could not order from downstairs and they only could offer us plastic. This is where I got significantly upset. I took my family out for some sightseeing and notified the front desk that we'll be gone for several hours. I asked them to please clean out our trash bins while we're gone since they were very tiny and full. The man at the front desk between 4pm and 4:20pm on July 23rd verbally said "no problem, we'll take care of that". My family came back to full trash bins. I don't understand how hard is it to clean a room especially when we've told you we'd be gone for several hours. We did not even ask them to clean the room but just the trash bins. Is this too much to ask for a hotel like this? I'm beyond disappointed.

Noisy floor, was placed by elevator and kids were running screaming and being loud in hallway till 10pm asked to be moved but we were told it’s not possible, soiled couch and empty shampoo conditioner &bodywash, dried stiff old towels , it seems like they’re cutting back, won’t be booking again at this location sorry!