Radium Chalet

Stay away from this place, if you have any good memories from it, it is all gone! Ownership and management have changed and now it is a dirty, unmaintained, overpriced MOTEL with a million dollar view that they are going to charge you for sure! Terry, the manager is a very unpleasant, unprofessional, rude and always sleepy person that has no customer service skills whatsoever, besides him there is one more other staff member that seems to be doing a little of everything, but that is not enough to clean the whole place, therefore you will find little surprises here and there like chewed old gum on the mantel of the fireplace, or food crumbs from previous guests, stains all over the carpet, dust everywhere. Plus, mismatched old furniture that they ask you to be gentil with (sofa-bed) or a “dinning table” with tall bar stools. They use a tapestry of a family to cover un repaired holes in the kitchen where a bar was ripped apart (the bar was between the fridge and the wall), the fridge had chocolate stains (I hope it was chocolate) and all the utensils were broken or dirty. Plus, it supposed to include breakfast but it ends at 9:30am, when I asked Terry where the hours were stated he said on his website and that I had to google it, there is nothing anywhere. Also, he refused to provide a copy of my bill/invoice even when the payment was done at the Motel, he told me to contact Expedia. 7 years coming to this place, ended now with the worst staying ever.

First of all, good thing about this hotel is the view I can see from the ouside of the door as I can see the entire town feom high up , hope I could see this from inside but anyway it was phenomenal. Now get to the point why our family trip became nightmare. As we enter the room, toom was not properly clean as there are some dead flies, some white stuffs most importantly the smell was bad enough that it game my son a serious headache that made him almost cry and I was actually looking up another place to crash in for the night. But afer we left the hotel with all the windows open for several hours it got just little better. But the problem continued due to flying flies, some bug etc. Anyway we spent the night eventually and thought we just needed to leave this hotel after the breakfast but here are other issues, I've stayed so many inns and hotels with breakfast included so far but this was the worst breakfast ever in my life, most guests left after looking at the meal, only thing I could grab was a piece of bread and boiled egg period. Finally I'm done with this and can't handle anymore but my son came and told me that there are cockroaches on the beds and some went to my son's backpack. I normally don't leave any feedback but I want to tell some people that what my trip was like especially for families I will never come back here. I COULDN'T UNDERSTAND HOW THE RATING WAS SO HIGH FOR THIS HOTEL. One thing more, rag was on the top of towel and some of our pillows had stains