E
Eric
26 Jul 2024 - 29 Jul 2024
reviewed on hcom
5 out of 5 stars
My family and I had a very nice 3 night stay. The hotel location was perfect for exploring downtown Vancouver with most of downtown within a 30 minute walk. The beds were comfortable and the rooms were quiet. The lower level parking was convenient as well. The property is a bit older but is in good condition. The only negative about our stay is that housekeeping did not replenish toiletries several times.
M
Ming Tsung
6 Apr 2024 - 7 Apr 2024
reviewed on expedia
4 out of 5 stars
Underground Parking is under construction but I was not informed after I booked the stay. It is rather inconvenient not knowing it before booking. However Kevin was able to accommodate the parking situation. That’s a super plus and making this trip worthwhile for my family. I am not familiar with the area.
J
Jennifer
24 Feb 2024 - 25 Feb 2024
reviewed on expedia
1 out of 5 stars
Rooms are very dirty, we’d found several toe nails under our matress, and a large amount of hair/dust/dirt. We changed rooms once hoping for a cleaner one, but our exchange room was even worse. I wound not recommend this hotel , unless cleanliness is not an issue for you or your family. We were very disappointed. This is certainly not a high end hotel, yet our room was $400/night. Very disappointed. We spoke with management prior to check out, and were offered free parking as compensation for the unsatisfactory conditions.
K
Kendall
23 Dec 2023 - 24 Dec 2023
reviewed on expedia
2 out of 5 stars
If travelling for Christmas be aware the restaurant in the hotel is closed and there is no room service. It was very disappointing since we came out of town for holidays but the staff let me know they'd make it more known for future bookings. The staff is excellent. Amenities were lacking, was hoping fo stay off our phones during the trip but there wasnt much else to do. Hot tub area is SO awkward, way too small for the size of the hotel, it felt like i was interrupting other families. Perfect distance for a hockey game or concert though.
M
Marisol
25 Jan 2024 - 31 Jan 2024
reviewed on expedia
5 out of 5 stars
The hotel is very comfortable, the cleaning is good and it has good location. I booked for my birthday and travelled with my little baby and all was wonderful. The staff at front desk (Paulo and Jose) were very kind and helpful. They helped us with the check-in and gave us some recommendations for restaurants near the hotel.
All the staff were very attentive with me and my baby, we really enjoyed out stay.
Y
Yung
1 Dec 2023 - 4 Dec 2023
reviewed on hcom
5 out of 5 stars
Excellent location, walkable to many attractions and restaurants. Friendly and courteous staff, both check in and check out were seamless. The Nespresso in the room is a bit finicky, the capsule got mangled up if it’s not dropped in certain way. I really like the glass bottles provided for filtered water stations. I had the deluxe king suite, very comfortable and spacious, I like the soft robes and house slippers, just missing a coffee table. I definitely would recommend this hotel to my family.
B
Brittane
24 Nov 2023 - 26 Nov 2023
reviewed on expedia
4 out of 5 stars
It worked for our family!
C
Caleb
18 Oct 2023 - 20 Oct 2023
reviewed on expedia
2 out of 5 stars
I stayed for 2 nights for work. When I got to the hotel it looked great from the outside. They were accommodating for taking my bags early. The staff were friendly.
I checked into my room after a long day at work and to my surprise when I got in the room, there was a full garbage, half a cup of water left out, the soap was open and out on the bathroom table and there was some hair in the shower.
Being next to BC Place it is quite noisy outside but the noise is manageable. The issue I had was the room across from me had children running up and down the hotel hallway, screaming and yelling. Nothing was done as this persisted for around 4 hours.
I was excited to stay here as the reviews/ratings were quite good but I can't say that I shared a similar experience to other guests. I will not be returning to this hotel anytime soon.
n
nicholas
28 Jul 2023 - 1 Aug 2023
reviewed on orbitz
5 out of 5 stars
we have little kids and the suite was a great option for us. Lots of walking distance options for breakfast. decent places for dinner were a bit more of a walk.
D
Derek
9 Jul 2023 - 10 Jul 2023
reviewed on orbitz
5 out of 5 stars
The restaurant was innovative in organizing the 11 people we had for dinner. The service was AWESOME & the dishes were a delight for each person. Definitely will return for another family gathering.