Quality Inn & Suites Edmonton International Airport

I have no comment on Room or location. BUT SERVICE IS TERRIBLE. My family flight was affected by Iran-Israel conflict and I could not get there on-time. Booked through Hotels.com. In my entire life, every time something beyond our control happened, hotels were extremely helpful in cancellation. These guys did not agree to cancellation (even though it was fairly little money) and despite the fact that our flight was changed last minute and I contacted them more than 48 hours IN ADVANCE of check-in. So that does show me they do not care about customers, and profit comes before customer satisfaction. I am very upset with them.

Breakfast was slim pickings but alot of other places around the area to eat if needed. We enjoyed our stay for 2 nights. It was comfortable, quiet and staff was very welcoming upon arrival. Overall 10/10 in mine and my families book. Great job staff at Quality Inn :)

Terrible staff and I booked the room but I was late to check in but I called them that I will be late and they said ok so when I reached there at 1am they already gave that room to somebody else. Basically they charged me for that room and also the other person. When I asked about it and told them that I called early today they asked me to show the number and when I showed them they said it is not their phone number and when I called again on that phone number in from of them they answered and at that time they were just making excuses. I also asked them if I didn’t cancel the reservation how can you have this room to some body else and it was so late that my 1year old was fussy too and they have no room at all and I was looking for room that late with my kid So terrible experience and the staff was lying the whole time until I caught their lie

My family (myself, husband & adult son) were traveling back to our home in Ontario from a 2 week vacation that included my granddaughter's graduation in Ontario and needed a hotel room near the airport to catch an early flight home. Beds were very comfy for a good rest and the room was well stocked with toiletries. Had a very nice meal in their on site restaurant the day before. The hotel was very clean and quiet with friendly staff and shuttle service to nearby airport. I will be a returning guest for sure.

When we checked into our room it looked like it had not been cleaned. There were hairs in the sheets and tub. When I asked to be moved to a new room the front desk staff were helpful and moved us to another room. But there were big black hairs in the bed in the second room as well. The front desk moved us again and in the third room there were also hairs in the bed and shower. I do not believe any of the rooms had been cleaned. At this point the staff offered to move us a fourth time into a new room but I put clean sheets on the bed myself and cleaned out the bathroom. By this time over an hour had passed and my family was exhausted especially travelling with a young child. When we asked to make a complaint about the property the staff said that only the manager could make refunds for a reservation. I’ve left a message for the manager but have not heard back from them and this was over a week ago. I will be calling Expedia tomorrow to file a complaint about the cleanliness of Quality Inn Leduc.

Room was clean, check in was easy and painless. Close to highway which made for an easy on and easy off for day trips without city traffic, however close enough to city to enjoy all of it as well. Will consider staying here again in future. Breakfast was ok...overpriced...kids meal was 2$ less than adult breakfast however it appeared kid got more food than adult.

The photos of the room we expected to get were misleading. The photo showed a jetted tub, but we only got a standard tub/shower. We were also hoping to use the spa/sauna in the fitness centre, but it was out of order. The breakfast was better at other Quality Inns we’ve stayed at as usually they offer eggs and sausage, however this location did not have this option. The toaster needs to be replaced as it takes too long to toast. Our room was very roomy and comfortable for our family. Public washrooms in the building are in need of baby change tables and wheel chair buttons on the doors.