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Meritel Hanoi

9.6/10 Exceptional
(276 verified Hotels.com guest reviews)
See verified family reviews (7)

generated by AI based on family reviews

Overview

The Meritel Hanoi is a well-located, elegant hotel that's popular with families. Families appreciate the large connecting rooms, comfortable beds, and the warm, friendly welcome from staff. The hotel's convenient location in the old quarter makes it easy to explore Hanoi's many attractions and dining options. While some families have reported minor issues (such as a bathroom window to the hallway in some rooms and an early pool closing time), the overall experience is generally positive.

Guest highlights

Large connecting family rooms with comfortable beds
Warm and friendly staff
Excellent location in the old quarter, close to attractions and restaurants

About the hotel

Along with 2 restaurants, this hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a poolside bar, 2 coffee shops/cafes, and a snack bar/deli are onsite. Change of towels is available on request.

Nearby attractions

Located in Hanoi, Meritel Hanoi is in the city center. Vietnamese National Tuong Theatre and Hanoi War Museum are cultural highlights, and some of the area's activities can be experienced at Train Street and Trinh Cong Son Walking Street. Traveling with kids? Consider Hanoi Botanical Garden and Thu Le Park.

Popular amenities

Family friendly

Fence around the pool
Free cribs/infant beds
Grocery/convenience store
Laundry facilities
Outdoor pool
Pool gate
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms
Travel crib

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet
In-room wifi speed: 250+ mbps (good for 3–5 people or up to 10 devices)

Food and drink

1 restaurant and 1 coffee shop/cafe
1 swim-up bar and 1 poolside bar
Coffee/tea in common area(s)
Free daily reception
Local cuisine breakfast available for a fee daily 6:30 am–10:00 am: vnd 200000 for adults and vnd 100000 for children

Spa

Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - swedish
Massage - thai
Massage - hot stone
Massage - sports
Massage/treatment rooms
Reflexology
Thalassotherapy
Treatment room
Turkish bath/hammam

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Free grocery shopping service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Doorbell and phone notification
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height electrical outlets in bathroom
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible bathroom vanity
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Things to do

Art gallery
Lifeguards on site
Outdoor pool
Sauna
Shopping
Spa services
Spa tub
Steam room

Outdoor

Garden
Lifeguards on site
Outdoor entertainment area
Outdoor furniture
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Atm/banking services
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Library
Lockers available
Reception hall
Vending machine
Water dispenser

More

Communal living room
Designated smoking areas (fines apply)
Fireplace in lobby
Shared microwave
Shared refrigerator
Tv in lobby

Nearest Airport

Airplane
Noi Bai International Airport
21 km from this hotel
map

Reviews that mention...

Family Reviews

for Meritel Hanoi
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

7 reviews

Review data

5 star reviews

71%

4 star reviews

0%

3 star reviews

29%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Meritel Hanoi

Latest reviews (7)

M

Majharul

25 May 2024 - 29 May 2024
reviewed on expedia

5 out of 5 stars

My stay at Meritel was fantastic and the experience and service i felt and received was warm and caring. Thank you for making my stay the best it could be. All the staff were friendly and amazing too. When I visit Hanoi in the future I will be sure to stay here again! Will also recommend to my family and friends. The hotel is grand and ornate. Welcome drink and fresh fruit when you check in. The staff ask about your day and do the very most to accommodate your needs. Hanoi is always awake but the hustle and bustle does not seep into the hotel which remains quiet and classy, ensuring a peaceful and relaxed stay.
M

Mark

8 Apr 2024 - 9 Apr 2024
reviewed on hcom

5 out of 5 stars

Large connecting family room with comfortable beds and super friendly staff.
S

Sarah

Invalid Date - Invalid Date
reviewed on expedia

3 out of 5 stars

Lovely property, does have tiny bugs everywhere. Not sure if they were the source of our bites or not. But beware of the ‘Family Suite’ scam. They oversell those desirable rooms then spin a line when you arrive about a ‘family with a sick child who had to extend in your room’ and then offer you measly vouchers for their expensive food and beverage in exchange. We believed them at first, until we met other families who were told the same. It really does affect your holiday when your family is separated and your kids are in a separate room up the hall. Only book if you are OK with individual rooms. Great location.
B

Brian

17 Apr 2023 - 21 Apr 2023
reviewed on expedia

5 out of 5 stars

I had a wedding and encouraged a great deal of my friends and family to book through this hotel. Hung, who is the person who helped me book activities outside of our hotel, went above and beyond what I expected. Very grateful to all his support as well as the staff who helped along the way! I do have a few gripes: 1. our bathroom has a window to the hallway... what is the point of that other than creating anxiety and allowing people on the outside to hear our business. Really despised this, a lot! 2. The pool closes too early. 8pm 3. Breakfast there is mediocre compared to other hotels i went to. All things considered, i'd absolutely recommend this hotel. Just please avoid getting our room... that window is just disturbing in every way! haha
D

Darren

2 Apr 2023 - 3 Apr 2023
reviewed on orbitz

3 out of 5 stars

Everything was just “ok” until the night before checkout I went to review my hotel bill and there were other charges on the bill from some other guest and the staff was very rude and argumentative. They finally said ok no worries and the next day the next shift started interrogation of my family. To hell with Meritel
C

Chee Kiong

27 Dec 2022 - 29 Dec 2022
reviewed on hcom

5 out of 5 stars

Elegant new hotel conveniently located in old quarters within a short walk to all major attractions and recommended dining place. Our family received the warm hospitality of the hotel staff and highly recommend this hotel.
P

Phiyen

19 Oct 2022 - 20 Oct 2022
reviewed on hcom

5 out of 5 stars

Great location. Unbeatable price. So elegant! I would recommend this hotel to all my friends and family
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