LeaH Silk Hotel

My family and I stayed at the GM Premium Hotel in Hanoi, Vietnam, for 2 nights and then another night on our return to Hanoi. We stayed in many very nice hotels for 16 days, however, our favorite in terms of the staff and service was the GM Premium in Hanoi. Vivian, who works at the front desk, did an outstanding job in helping us out with a glitch we had with our transportation to Sapa. She spent so much time and effort. We really appreciate her and the hotel has an excellent staff member in Vivian. The hotel is on a very busy street and in Vietnam the pedestrian does not have the right of way at intersections or in crosswalks. Whenever we got out of the cab the staff would come out on the street and form a line with their bodies to shield us from the oncoming cars. The staff at the front desk had excellent English skills, were very helpful in every possible way and they were dressed & groomed impeccably. The hotel is very well decorated and has a lot of character. They provided a full breakfast with a wide variety of choices. They have a sister hotel about four block away and the hotel provides a food voucher for one free dish per room. The roof top swimming pool has a view of the city and is very refreshing because it is so hot & humid in Vietnam.

Found the GM Premium Hotel the perfect place to finish off our family holiday (saved the best for last) . Great service and walking distance to all the major attractions . The breakfast filled us up for the day and cooling off in the roof top pool before dinner made life very pleasant. All ready planning our next trip. Staff where super friendly and helpfully organising transportation