Fairfield Inn & Suites Oshkosh

Brought one of our children to OshKosh for the CAP Event at EAA. Great stay, wanted to utilize the pool…but we ran out of time. Accommodated our family well, breakfast was good as well.

When we arrived for check-in we were met with the noise and confusion of a large group that had taken over the breakfast and pool area. Apparently a group of families were in town for a youth hockey game. After calling for assistance at the front desk, we were advised that the room type ( king suite ) that we had reserved was not available. The gal at the desk at first had no idea what to do and told us she would call her manager. When she finally got ahold of someone (not the manger) they told her to just put us in a different room. Apparently the room that we had reserved was not clean. We were OK with the change after being reassured by Expedia that our rate would be adjusted to the appropriate lower rate. The reason for the lower rating is really based on what I feel is poor or least poor judgement in management. The dirty room should have been taken out of inventory. And the impression of an out of control situation with the loud and rowdy group would not have been so bad if the hotel staff had shown consideration of all guests by asking this group (parents) to remember that they were not the only guests at the hotel. The young gal at the desk told us that it was her first night by herself at the motel. If management knew that things were going to be so hectic on this Saturday night they maybe could have been around to check on things or at least been available when called. Overall we had an OK stay once we reached our room. We were just left with a bad impression.

We reserved an E King which normally had anther tv across sofa area. This did not even thought appeared to be set up for one. No hairdryer. Had to go to desk to get one. Breakfast was very disappointing. Both days just waffles and wimpy sausage. No hot eggs. Bagels and bread, limited fruit choice. No kid cereal Definitely sub par for a Fairfield. The day clerk was responsible for breakfast and the front desk. She was very nice and tried her best but clearly understaffed.

I stayed in Marriotts for work over the years,and previously considered them a trusted brand. This location is a hot mess. I didn't want to leave a review because some of the staff is well intentioned. I booked 2 rooms for myself and my family... -There were hiccups with our check-in because the supervisor left the new girl who started 2 days earlier alone to help me -1 of the rooms they put us in was still being cleaned at 4pm when we opened it, okay -We pile into the remaining room, and management just opens the door. Does not explain, just says "oops" and walks out -I did not know this was the manager, so I went to the desk to inform them of a strange man who has a key to our room -The "front desk supervisor", who I have been working with for almost 90 minutes now, keeps blaming everyone under the sun who works there, telling me he "literally got here 10 minutes ago" when I know he has been here hours -The worst part of this experience for me, was that once they had figured out who had entered our room- THEY MADE THE NEW GIRL CALL AND APOLOGIZE TO ME ON HER 2ND DAY. -Next day woke up to a maid yelling on her phone outside our room The manager was on duty, and should have stepped up and made that call himself. Everyone started working here in the last few weeks, literally. I would even venture to guess that this location isn't getting the support it needs from upper management, because it does have well intentioned people that just flat out don't know what they're doing.