Holiday Inn Express Milwaukee Downtown, an IHG Hotel

My family of six had a great stay. The customer service was top notch and I greatly appreciate that! Thank you! Convenient location, clean and spacious room. Would come back if in Milwaukee again.

The customer service was excellent. They provided us with two rooms at no additional cost since our original room was unavailable. We left our child’s favorite toy in the room and it was kept safe and returned to us. Thank you!

The staff was very kind & caring. I had a problem with the TV and asked for maintenance to fix it. The gentleman at the front desk remembered me the next morning at breakfast and asked if the TV was fixed now. I was surprised (and pleased) that he had remembered me! Also, my family was playing some board games in the lobby one evening. There were several people that were returning to the hotel after spending their evening out. The women at the front desk were friendly and engaged with each person that come through the door. They were very personnable and friendly.

Despite booking a suite months in advance that was to have a sleeper sofa in addition to 2 beds, our family of 5 was given a standard room that only had 2 beds. Also, the sink was fully backed up and we couldn’t even wash our hands. Brushing teeth out of a cup and spitting into a toilet was the highlight of our trip, even after maintenance came and “fixed” the issue. Of course, they didn’t have any rooms available to accommodate their “mistake” of selling our booked room for a higher rate. The noise level from the exterior was insanely loud, every time a car drove by it sounded like a street race. Noise from above level of someone just simply walking was also a big annoyance. Upon checkout, I stood at the front counter for a good 3 minutes while the front desk girl sat off to the side scrolling on her cell phone. She then complained the entire time of having to do her job. I’ve stayed at several downtown Milwaukee hotels in the past and this was hands down the worst.

The hotel was very clean from the communal areas to the rooms. I want to give an extra kudos to the sweet person in charge of breakfast. Not only was she on top of the food and cleaning, she also took the time to have sweet conversations with multiple kids at breakfast that were extra chatty. Even when she was trying to clean up, she was asking them questions and talking with them. She was beyond kind!

Everything was excellent quiet safe clean staff is extremely professional breakfast is on point in our recommend my friends and family to come back again I love it

The rooms were very clean and tidy. This is the second time my kids and I have stayed at this hotel. I will continue to stay here whenever my family stays overnight.