MainStay Suites Extended Stay Hotel Madison East

Our stay was nice for our family/work trip. The location was a little bit of a challenge to find but it was ok overall.

The room was so spacious and comfortable; we definitely will stay again with kids. The pool was not overwhelming and fun for our little family (2 kids 5&7). The pool floor might be in need of some TLC. But not enough to change my opinion of the stay. The bathroom drains were slow, and inlet them know when we left. They manually took note of the problem, which I haven’t experienced before and thanked me. Breakfast and the area was also very nice.

Pool was great for kids. Rooms were good sized and comfortable. Waffles made breakfast great and free bottled water was appreciated after a full day of traveling.

First room was nice. Great amenities room looked nice. Honestly could use a new paint job but I’m not here judging that. Unfortunately we had a jungle gym and wildebeests above us. We did just walk to see what the issue was. We did not knock but a very large pile of wet towels in the hallway along with candy wrappers and a loud tv. We came to the hotel after a long morning of volleyball tournament to nap… that didn’t happen.. we left because it was so annoying we went and bought a noise machine to see if that would help. NOPE, I understand quiet time is 11 but not everyone using a hotel parties it up. We went and talked to the hotel. The staff on were great! But it wasn’t a shock and they knew exactly who we were talking about. come to find out it’s 5 children, at least explains to the constant pounding. She did say because I booked through a third party nothing could be done. She did look and see if we could move rooms which we needed up doing as well. Nothing like switching rooms at 9 o’clock at night. We’re you have to pack all your stuff and move, but we needed sleep. More volleyball early today.

This property was definitely undervalued! It was clean, super spacious & the pool was clean & fun for my kids. We wished we could have enjoyed it more than we did!

Great Stay with all the amenities a couple or family would need. Oh and the complimentary bottled water was a plus! Every other hotel tries to Dehydrate one into buying up the water! Nice ti see a quality inexpensive hotel every now and then!

The staff is very friendly and helpful, but our stay was less than pleasant because the kids on the floor above us were running at ALL hours of the day. We heard every thump and thud.