Tru by Hilton Beckley

Great front desk person that helped clean up after my sick kiddo.

Awesome stay , great staff . the was some kids in the room above ours and the were making a lot of noise and jumping around . I call the front desk and he handled it right away and there was no more issues the rest of our stay . breakfast was good (not great but good) , staff was on top of everything . The only Sad thing was that there was not a pool which i knew when i booked the room . , My Grandbaby Loves a good pool lol .

No coffee maker or ice bucket in room. Have to go to the lobby to get a plastic tub with no lid for ice. No closet or drawers. Have to hang clothes on hooks on the walls. Very small room. The only thing related to “Hilton” was the price. Management allowed people to dump their kids (5 to 10 years old) in exercise room with no supervision. NEVER again. This hotel was a joke.

Getting adjoining/connecting rooms was SUPER simple. However, there was an issue when we got there as one of the doors wouldn't open because the lock was broken (it was fixed to only be locked, which makes sense if you have to choose between it being locked or unlocked). I immediately notified the front desk and they instantly starting looking into other room options for us. They got us into another set of connecting rooms on a different floor, and they even offered to knock off the some of price as a result (they couldn't because I booked through Orbitz; so if I had just booked through the hotel itself, I would've gotten a discount). Breakfast was good. Pancake machine, hot eggs, sausage, potatoes, and then basic other things like yogurt, etc. Great time for my wife and I and 6 kids.

It was totally fine. Clean. I felt comfortable with my children. Definitely recommend

I felt like I was staying in a college dormitory decorated by Ikea. This might appeal to kids but it certainly wasn't my style. I asked a few fellow travellers what they thought and they all agreed with my opinion. Frankly, I'm surprised that Hilton even put their name on it. I won't be coming back.

It was noisy. The floors and walls are paper thin. We could hear the children upstairs and the dog next-door. noisy traffic sounds. The windows are not soundproof enough. Low water pressure in the shower. And there was no recycling available for the breakfast supplies. The television cords were hanging underneath the television. And the remote only worked at the television cords were placed in a certain way. That’s weird. I went ahead and canceled our return trip. We won’t be staying at Tru again. Unfortunately. The staff was kind and helpful.