Sleep Inn - SeaTac Airport

The hotel itself is not bad and I didn’t have any bad experience with the airport shuttle like others have mentioned here. My issue was with some members of the staff and the breakfast. I’ll start with the latter. Breakfast is supposed to be served from 6am to 9am but when I went at 8:15am there was nothing left and nobody refilled those platters so I ended up crossing the street and going to IHOP but I sure would have loved not having to spend that money while staying in a hotel that lists breakfast as included. The Hispanic lady at the reception desk (wearing a face mask) is rude and unpleasant. I called the desk at 6am asking for late checkout and they gave it to me but when I left she said “how are you going to pay for your late check out?”. I explained to her that I was not supposed to pay for anything and she said my name was not on some list or something pretty much calling me a liar. There are so many airport hotels in Seattle that I don’t need to go back to one where the staff is rude. Sayonara, baby. Never again.

For that price, beds were comfy and clean. The staffs were all super helpful and kind. They don’t provide glassware, which I need to use to heat up my baby’s milk. The receptionist lady was quick witted and gave me a glassware from the office. Thank you so much, you don’t know how grateful I am from your help and gesture :)

Check in was disappointing as they were oversold. It wasn’t until Hotels.com called twice that the issue was resolved. We understand that this happens and that front desk staff doesn’t control it, but staff — though not rude — seemed disinterested in trying to resolve. Room was fine and updated; halls were worn. Shower was slippery (ok for us but would not want small children or elderly parents on it.) One towel had what appeared to be someone else’s unwashed makeup marks. Beds were comfortable. Would not stay again.

I like it provides free airport shuttle service. My family does not like the smell of the hotel.

First off let me say the staff is very pleasant and helpful. And one mishap shouldn’t make or break a place. However, they might need to work on their communication when it comes to the shuttle service. I waited (w/my kid) outside the airport for about an hour because of miscommunication. Luckily, the benches outside are heated! Although, the staff was super apologetic, I was not compensated for, nor even offered any compensation for my troubles. But all is well. As for the hotel, it was very clean and inviting. The room was perfect for me and my kiddo. Close enough to food and the airport. I would definitely stay here again.

Very friendly and family like atmosphere.

We booked a room thru Hotels.com and I even called the afternoon of our reservation to confirm and alert the hotel to our late flight arrival and was assured all was well and a shuttle would be available. Called at 2 am for a shuttle only to be told they were overbooked and could see our reservation but had no empty rooms. This left our family scrambling in the middle of the night to find a room and an extra charge for a taxi.

Sleep Inn - SeaTac Airport was being renovated and they did not provide Hotels.com or myself that my confirmation had been dropped. I had to contact Hotels.com to confirm that my reservation was correct. Hotels.com found me another hotel at midnight to provide my family a place to stay before our cruise to Alaska.