Comfort Inn Kent - Seattle

We told staff at check in that we had a dog with us since there is a statement when signing at checkin that a fee will be assessed for “undisclosed dogs.” Naturally, we wanted to avoid any fees so we disclosed our dog and were told it was OK. Later when asking for something at the front desk after taking our dog for a walk, I was advised the hotel is not pet friendly and there is a large fee for the pet. Even after explaining the situation which seemed rather straightforward, I got so much unnecessary push back and they ended up authorizing my card for this hefty charge. Now I’m having to fight this with their corporate office. I did not appreciate being treated like I was somehow being dishonest and then getting a charge that feels very fraudulent. On top of all that, our room was just not very clean. The floors were filthy and my children’s feet were black from walking on the carpet. Despite that, their general manager had the nerve to claim that they had to “deep clean” our room because of our dog. Just unprofessional.

My car battery died at their property and I didn't realize it until check out. The manager actually went out and bought jumper cables for us to use! They accommodated our family while we waited. So thankful for their grace and willingness to go the extra mile for us!

swimming pool and workout room good for the kids

Overall, we had a great stay as a family. We liked pretty much everything.

Great stay for families

My family and I stayed 3 nights at this property and loved it. Staff was helpful and friendly, property was clean and well maintained, and the breakfast was marvellous. Will stay here again!

Everything was good except the people next door had a few kids and they were super loud.. screaming crying banging the walls stayed up till late. We stayed here because my son has a soccer tournament this weekend and he really need it some rest. Just hard to sleep with all the noise.

Nice and clean property, great for families with kids.

We appreciated the kindness and courteousness of the staff and availability of a crib for our baby. One of the best hotel mattresses we’ve ever slept on!

Very good, other than key problem. Twice i could not get into my room and had to get new keys. And, no they had not been near my phone or any metal Two other family members had the same issue with their rooms. Very inconvenient ' no explanation.