Suncadia Resort, a Destination by Hyatt Residence

We loved the s’mores every night and was great tradition to start with the family.

Perfect place for a family.

Disappointed to discover at check-in the lobby, restaurants and bars were all under renovation. The bar was 21 and they had added no additional seating in the adjoining room so nowhere to sit as a family. Unfortunately we had not read the reviews as had been to this property previously so we were unaware of the renovation and it wasn’t indicated for anywhere else.

Positives: 1) Breath taking views. Splurge for a room with a view. 2) very nice room, comfortable beds 3) Friendly staff 4) Keurig with pods in the room Negatives: 1) Main restaurant/entrance being renovated as of March 2024. So photos of front lobby/restaurant are misleading/not there. Also, options for food was visit the bar (not available for under 21), take out, room service, or go to the restaurant at The Inn down the road. Didn’t realize this until we arrived at 6pm, so ended up with room service as we were traveling with kids and no reservations at the Inn restaurant. On the plus side, food was good. 2) Room was clean, but found old gummy bear under bed and used Keurig pod in the coffee set-up 3) Jacuzzi wasn’t working … colder than the pool 4) dirty wine glasses left about the community firepit (still there at 930am) 5) Ample, friendly staff … but unclear what they were all doing. Overall, the view from our room made up for all of the shortcomings of the “resort”. Not sure id stay here again and pay a resort fee for a cold jacuzzi and unkept facilities.

We stayed at the Inn for one night and enjoyed the experience. Our room was quite nice and quiet, with a lovely view of the golf course. Checking in at the Lodge was a bit inconvenient, as it is a separate building down the road, but the staff were all very kind and helpful. We had heard that the Lodge was under renovation and it was slightly chaotic, as advertised. We are very familiar with Roslyn and went into town for dinner, rather than staying at the Inn and having dinner in their restaurant. One of the staff members mentioned that the Inn is up for renovation soon, which will be nice, as the property is definitely showing some wear. I will say that the bed was terribly uncomfortable and the shower could have used a good scrubbing in the corners, with a bit of mold building up. Otherwise, everything was just fine for a one night stay. The area is just gorgeous and there are so many options for outdoor activities both on and off property. Loads of families at the Lodge, as that seems to be the hub for family-friendly activities.

Too many kids were at the swimming pool, but we understand it was a long weekend.

We like our stay, and a view from our room was breathtaking. We enjoyed walking with kids on a trails, like to enjoy fire in winter weather, food in hotel restaurants was so good 😊. Two things that we have been disappointed with: it that our room wasn’t clean well (specifically bathroom), and this hotel doesn’t have indoor pool even website says opposite. There is a pool outdoor next to the hotel with a warm water or indoor pool in a different building. We had to walk to it 3-5 minutes with kids, or wait shuttle for 20-25 minutes. This was really inconvenient.

Surroundings were beautiful and the walk down to the river was lovely. The hotel itself was nice but felt very corporate (I can see why so many companies have retreats & conferences here). Eating options are slim (lunch was in the lobby area because the normal seating area wasn’t open for some reason and menu was very expensive). And everything else was extra: bike rental, kids activities). The resort fee seemed exorbitant when some of this wasn’t included. And no refrigerator in the rooms (ice can be delivered to your room but there are no machines).

Everything was good for family.

Perfect location, perfect for family fun. Too bad the Hyatt Regional Sales Manager spoils everything with blatant monetization of every aspect of the experience. There are price tags on every minute detail here. Sad. I've been going here for 10 years and can say everything seems to go down-hill a little bit more every year after Hyatt purchased the property. It took be 5 requests to get bath towels. Things like fans don't work in the room. Do you prefer a muddy field to hang out in by the pool? Or do you prefer the roped-off high-ground VIP lounge? Oh, that costs a lot extra. Give me a break Hyatt sales hucksters. People pay a decent amount of money to stay here, they shouldn't feel like they are being fleeced every second they turn around. On the positive side, the location is excellent, the pools are amazing and you will have a great time regardless of the greed-factor going on here. Pro tips: get reservations for Stovehouse a week in advance to visiting to ensure you get a good time there. Order the Steak Frites at $52 it's great! The exact same cut (minus the bone) goes for $110 at Hoist House. Bring a nice blow-up bed if you have two kids or more, the sofa beds are barely passable as "beds". Get a river-view room, the view is amazing. Stop into the little grocery store in Roslyn for some produce in the refrigerator section in back- looks/tastes like it is picked that day from a local farm! Amazing! Visit Heritage Distillery. Have a great time regardless!