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Mainstay Suites Airport

2 1/2 star hotel
Kids stay free
8.6/10 Excellent
(460 verified Hotels.com guest reviews)
See verified family reviews (7)

About the hotel

Dry cleaning, laundry facilities, and a 24-hour front desk are available at this hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a computer station, express check-out, and free newspapers are onsite. Housekeeping is available on request.

Nearby attractions

Located in Roanoke, Mainstay Suites Airport is near the airport. Notable landmarks in the area include Center in the Square and Mill Mountain Star, and travelers wishing to experience a bit of culture can try Virginia Museum of Transportation. Looking to enjoy an event or a game while in town? See what's happening at Salem Memorial Football Stadium or Haley Toyota Field at Salem Memorial Ballpark.

Popular amenities

Family friendly

Access to nearby indoor pool
Access to nearby outdoor pool
Full-sized refrigerator
Grocery/convenience store
Kitchen
Laundry facilities
Microwave
Separate dining area
Sofa bed

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Braille signage
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Raised toilet seat
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

Access to nearby indoor pool
Access to nearby outdoor pool

Outdoor

Terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Grocery/convenience store
Vending machine

More

Designated smoking areas
Fireplace in lobby
Tv in lobby

Nearest Airport

Airplane
Roanoke Regional Airport-Woodrum Field
1 km from this hotel
map

Reviews that mention...

Family Reviews

for Mainstay Suites Airport
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

7 reviews

Review data

5 star reviews

43%

4 star reviews

14%

3 star reviews

14%

2 star reviews

0%

1 star reviews

29%

We have selected a sample of reviews which reflect what families have said about Mainstay Suites Airport

Latest reviews (7)

K

Kaitlyn

15 Jun 2024 - 16 Jun 2024
reviewed on hcom

3 out of 5 stars

The gentleman that checked us in was so friendly and provided excellent service. However that’s basically where the excellence stopped. The hotel was so outdated, the room smelled incredibly musty and moldy. The shower head was horrible and dirty—water flow was outrageously strong to the point that my kids were scared to take a shower.
k

kermit

30 Nov 2023 - 3 Dec 2023
reviewed on hcom

5 out of 5 stars

Very pleased stay here two weeks ago and came back for family matters from the front desk to the housekeepers they all greet you and are very friendly
E

Ewane

15 Aug 2023 - 17 Aug 2023
reviewed on travelocity

4 out of 5 stars

Hi, I loved the layout of the suites, plenty of room for me and my family. The carpet and (especially recliner that has a worn out, hard on the eyes spot where the head rests) need to be replaced. I wish info on repavement of the front parking was available during booking, because we had a difficult time finding a spot when we arrived. Overall, my stay was enjoyable and I would stay there again. Thank you!
J

John

8 Apr 2023 - 9 Apr 2023
reviewed on hcom

1 out of 5 stars

They did not save my room past midnight even after calling to tell them it was taking me longer to get from NH so after 7 hours in the car with 2 adults 5 kids and 3 dogs were left in the parking lot at 1;00 in the morning with no place to stay!!!
M

Michael

16 Jan 2023 - 19 Jan 2023
reviewed on travelocity

5 out of 5 stars

Very patient with not English speaking family
H

Haley

7 Oct 2022 - 9 Oct 2022
reviewed on travelocity

1 out of 5 stars

I had made a reservation and was told they could not honor it because my license was in Virginia and the address was not over 50 miles away. I have not changed my license over yet and was told there was nothing could do after I offered my SC vehicle registration with my name on it. I ended up going to a different hotel that night with my 2 small children after a long day. Will not ever stay here again!
S

Sridhar

9 Jul 2022 - 10 Jul 2022
reviewed on travelocity

5 out of 5 stars

Great property for families. Spacious and clean. Good location.
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