Residence Inn by Marriott Richmond West End

I was a little bit worried about this hotel after I saw so many bad reviews. However, it turns out it was more than I expected. The only thing is that the rooms are a little bit old, but they are spacious and clean. The hotel is safe because it has a new fence built. The breakfast is awesome. The staff are friendly and helpful. Overall it was a great stay for my family.

The pull out couch, when opened (which they did not provide sheets and blankets for them - and when requested refused to make up the couch for us!) was too big for the limited space in unit. You could not pass by as the couch took up all the walking space only creating a six inch wriggly by space or awkwardly climb over the couch! In the case of a fire, this would be a death sentence as anyone on other side of couch (in bedroom or bathroom) would not have accessibility to escape unit. Also, unit was in an industrial area on a back street and parking lot was under construction so limited parking. Did not feel safe in evening when going to car with drug deal being handled outside my vehicle - was scared for my child!

Our checkin was pretty easy. The fellow that checked us in (lost his card but remember his middle name was Aron) was very helpful and upgraded our room to a penthouse due to a lack of clean and available rooms. He was a joy, and the rest of this review has nothing to do with his friendliness, kindness or professionalism. The penthouse appeared to be cool and the set up had me and my mate thinking of future family vacations. However, upon closer inspection, the penthouse was not at all clean. The kitchen floors and cabinets were sticky, the ceiling fan had a nice thick coat of dust on it, there was what appeared to be strawberry jelly on one of the lamps upstairs, there was dark yellow urine under the upstairs toilet seat, the floors had pet hair and human hair, there was also long, straight, brown human hair under the upstairs bed covers (it should be noted that my mate is bald with a curly beard and I have short locked hair)… I could go on and on about the cleanliness of the room, but I’ll stop there. The kitchen had coffee, but no coffeemaker, dish detergent, but no sponge or cloth, and no paper towels. Also, there was one trash can, in the entire penthouse, that was located in the upstairs bathroom. There was clear water damage on the wall and evidence of the property trying to identify a leak in the sprinkler system, by blue streaks coming from the pipe. Finally, the bottom lock in the door could not be turned and the safety latch at the top has loose screws. The End.

I liked the room options for a larger family. The amenities were limited but I did not need them. WiFi was convenient and easy to use. Close to main roads and dining/shopping options.

Convenient to family I was visiting and easy access. Great breakfast included. A little dated but very clean and comfortable