Embassy Suites by Hilton Richmond

About the hotel

Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.

Nearby attractions

Located in Richmond, Embassy Suites by Hilton Richmond is in the business district and near a train station. Science Museum of Virginia and Virginia Museum of Fine Arts are cultural highlights, and some of the area's notable landmarks include White House of the Confederacy and St. John's Episcopal Church. River City Roll and Children's Museum of Richmond are also worth visiting.

Popular amenities

Family friendly

Free area shuttle

Free cribs/infant beds

Indoor pool

Laundry facilities

Microwave

Refrigerator

Rollaway/extra beds (surcharge)

Separate dining area

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

1 bar

1 restaurant

Free buffet breakfast available 6:30 am–9:30 am on weekdays and 7:00 am–10:30 am on weekends

Room service available

Guest services

24-hour front desk

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Porter/bellhop

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Phone accessibility kit

Roll-in shower (select rooms)

Stair-free path to entrance

Well-lit path to entrance

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Wheelchair-accessible van parking

Things to do

Fitness center

Indoor pool

Shopping

Outdoor

Outdoor furniture

Conveniences

Atm/banking services

Ballroom

Elevator

Free newspapers in lobby

Front-desk safe

Gift shop/newsstand

More

Smoke-free property

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Nearest Airport

Richmond International Airport

21 km from this hotel

Reviews that mention...

All reviews (24)family room (1)staff (13)clean (7)parking (1)pool (7)accesibility (2)location (2)dining (1)

Family Reviews

for Embassy Suites by Hilton Richmond

3.5 out of 5 stars

24 reviews

Review data

5 star reviews

38%

4 star reviews

21%

3 star reviews

12%

2 star reviews

21%

1 star reviews

8%

We have selected a sample of reviews which reflect what families have said about Embassy Suites by Hilton Richmond

Showing 1 - 10 of 24 reviews

Latest reviews (24)

M

Mary Nancy and Michael

2 Aug 2024 - 4 Aug 2024

reviewed on hcom

5 out of 5 stars

Wandamarie was absolutely outstanding and made us feel like family! The hotel was wonderful and so accommodating! We absolutely loved our stay! Before arriving, Maria was also very lovely in helping us with the possibility of booking another room (but we ended up not needing it).

E

Eunece

14 Jun 2024 - 16 Jun 2024

reviewed on expedia

3 out of 5 stars

This would be my family’s second time staying at the embassy suites. And this time was not that good. The front desk staff were great however the ceiling air conditioner was leaking pretty bad at check in and check out. I had 3 different maintenance/ engineers come and try to fix it which was like putting a band aid on the problem. There was water on the floor from Friday June 14 when I checked in until today when I check out. My only question was why let me check in this room knowing the air conditioner was leaking with mold on the ceiling. The breakfast was good and shower water was hot but we could not fully utilize the living room due to the leaking air conditioner. Please do not give rooms to people with leaking air conditioner units.

F

Frederick

10 May 2024 - 11 May 2024

reviewed on hcom

5 out of 5 stars

Amazing place to stay with the family

D

Dominic

3 May 2024 - 5 May 2024

reviewed on hcom

2 out of 5 stars

The hotel is a beautiful place but the fact that there’s major maintenance going on was an issue. There only two family rooms so switching wasn’t an option and once I realized carpet was soaking wet that was an issue for me. Then to come back to my room with a puddle on the floor. The heating didn’t work so once my room got to cold I couldn’t balance it out. I appreciate the work they did do to compensate for the issues. Would I visit again yes once the maintenance is done.

m

michelle

19 Apr 2024 - 21 Apr 2024

reviewed on hcom

5 out of 5 stars

Everything was ok, except for the kids running through the hallway making a lot of noises. Can’t believe parents let their kids stay up that late

B

Britny

20 Apr 2024 - 21 Apr 2024

reviewed on expedia

5 out of 5 stars

My family and I enjoyed our stay but it would be great if they disclose the property hold on Expedia. Was not expensive but still left out Definitely will return

S

Stephanie

10 Apr 2024 - 11 Apr 2024

reviewed on expedia

5 out of 5 stars

Staff was great beautiful Hotel Had the family suite it fit 5 adults 1child and a dog comfortably

N

NELSON

7 Mar 2024 - 10 Mar 2024

reviewed on expedia

2 out of 5 stars

Too many boisterous children playing all over the hotel

A

Alexis

22 Feb 2024 - 25 Feb 2024

reviewed on expedia

3 out of 5 stars

My stay at embassy was average. My room was freezing the 1st night and I had to call someone to fix the Heat. The bathroom floor was not clean as there was trash pushed under the sink as to hide it instead of sweeping it up. Kids should not be allowed outside the room unless with an adult. There were multiple kids here during my stay who ran down the halls screaming and playing at 11:30 pm at night when most of us are trying to sleep.

J

Joel

1 Mar 2024 - 3 Mar 2024

reviewed on expedia

2 out of 5 stars

$10/day parking fee that was only just started March 1 is something they should remove. The room we were given was clearly smoked in prior to our arrival. When I called the desk they told me they had no other room to give us and would make sure to clean the room with a disinfectant. The next day, after our room service the room smelt the same. SMOKING in any room should not be allowed. There was a group of younger people staying in the hotel and nobody controlled them. young kids ran around the lobby, the restaurant and the halls all day and night.