Holiday Inn Express Hillsville, an IHG Hotel

We stayed two separate nights both on our trip down to the Carolinas and back home the following weekend. Both of our rooms and the hotel were clean but were in need of renovations so they felt dingy. The door frames in the bathrooms were rusting at the bottom and the tub had a coating on the bottom of it that was peeling off. It also felt like there was a soft spot in the tub when I was taking my shower. The doors slamming in the morning was excessive. We went down for the breakfast the first weekend we stayed and it was adequate. The ladies were doing their best to keep up. We didn't make it down in time for breakfast when we stayed on our way back home. Also on our way back home, the pool was out of towels the night we got there and still didn't have any in the morning. Every time we asked for some we were told that they were being washed. Must have been a long wash cycle. Needless to say, we had to drip dry back to our room. The pool was also almost too cold to get in and enjoy but I was traveling with two small children and all they wanted to do was get in the pool. The staff was cordial but not overly friendly or welcoming. I typically have wonderful experiences at Holiday Inn Express and almost stay at them exclusively but I certainly wasn't overly impressed with this location. Hopefully when we go back through in July, there will be some improvements made as we already have our rooms reserved for the busy travel season.

Place worked, as we were passing through for Spring Break. Pool was down, so kids were sad. Place was good for the money, clean. Breakfast was different, had an elder lady making food. Need more staff not just 1 person making and handing food out.

The stay was bearable. Do not take a first floor room as it gets noisy with all the traffic in and out of hotel. There were children crying in one of the rooms near us and it kept us awake at times. The room was acceptable but not as clean as most of the H I Express hotels we usually choose.

Great family travel location. Great breakfast options for 3 young children, work out equipment, pool, and a small park across the road for some play time before hitting the road.