SpringHill Suites by Marriott Herndon Reston

We won't be back. We stayed in rooms 306 and 308 for 2 nights. Room 306 was very musty. After the first night my wife asked the lady from the front desk what could be done about this. She got very defensive and said that the whole hotel smelled the same and changing rooms wouldn't help. I guess the entire hotel smells musty and of mildew? We were offered a can a Febreze which we declined since adding perfume to mildew/mold doesn't really help IMO. After basically being told nothing could be done my wife then requested some extra towels and blankets as we are a family of 10 and the 2 connected rooms only came with 6 towels. The reception lady said maybe she could get something but we should have enough already. She did eventually get us a couple of extra towels but no extra blankets. I went down later in the evening and spoke with Mahek. She was very accommodating and was able to find an extra couple of blankets and some more towels. If I were managing the hotel I would have at least made some effort to mitigate the issue rather than saying that the whole hotel is musty. Running a dehumidifier during the day while we were out would have at least helped. The room really should have been dried out and had an ozone treatment to kill mold/mildew before being rented out to anyone. Since nothing was done by the hotel we made do with running the AC full blast all day while out to lower the humidity. It helped a bit but the room still smelled musty. We will look elsewhere.

Front desk staff was knowledgeable and very customer service oriented. Rooms were modern and spacious also very comfortable for our children, they loved the truddle bed! Honestly can’t wait to stay here again next time we visit Virginia

very good for family members

We were Initially given a dirty room assignment. We only got two towels for a family of 3 and no one answered when we called for more. No mini bottles of lotion or mouthwash or usual toiletries (make up wipes), etc. appreciate the complimentary b’fast starting sooner than 7 since we had to take airport shuttle at 7. Pleasant, safe shuttle driver. Everything was bright, new and attractive and worked well. Bed comfy but AC unit noisy.